- Collaborate with the service coordinator lvl II to ensure adequate service levels are met and service documentation is current.
- Provide service coordinator lvl III and Sr Sales Mgr weekly service/defect reports
- Manage parts inventory
- Manage parts ordering
- Take all inbound customer service calls (estimated to be about 15-20% of workload)
- Assist field technicians in troubleshooting
- Create service SOPs
- Manage open box inventory and refurbishment process
- Maintain parts lists and technical drawings
- Seek, promote, generate, and communicate potential sales leads to outside sales staff
- Assist in scheduling, organizing, and attending tradeshows
- Assist in maintaining showroom
- Conduct service training
- Cross train with Inside Sales Coordinators for coverage
- Become an additional contact for direct customer sales
- Assist Inside Sales Reps with managing sales duty overflow
- Assist and complete special projects as required
- Assist with customer visits to corporate offices or dealer meetings
- Communicate effectively and often with sales team, customers and all internal departments
- Prepare, manage, and ship sales materials to dealers.
- Assist with tradeshow set-up/teardown
- All paperwork and database entries filled out completely and accurately
- Maintain work area to 5S standards as posted in work area
- Maintains a professional image by projecting a positive and professional demeanor to all internal and external contacts
- Follow all related SOP's
- Other duties and responsibilities as needed
- Associate degree or combination of equivalent of education and experience preferred
- Previous history in any of the following: Customer Service, Call Center, Field Service (service technician), Inside Sales and/or Sales Support, and inventory management.
- - 3 years of experience in customer service preferred
- Proficient in Excel, Work, PowerPoint, Outlook, Internet
- Occasional domestic travel will be required
- Occasional field service work will be required
- Valid driver's license is required
- Health & Dental Insurance
- Company paid Life Insurance
- 401(k)
- Paid Time Off benefits
- Product discounts
- Wellness programs
-
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Service Coordinator - Torrance, United States - Johnson Health Tech Companies
Description
Job TypeFull-time
Description
Position Overview:
Under the direction of the Sr.
Sales Manager, the Service Coordinator is someone who performs and oversees a variety of service duties in accordance with company policies and procedures.
This is a non-supervisory position.Responsibilities:
Maintain Work Practices:
Marginal Job Functions:
Education:
Experience:
Other Requirements:
Not required but strongly preferred:
Experience in Microsoft CRM and SAP.
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities.
Some of our outstanding benefits include:
#ZR #Ops3
Salary Description
$23.00 per hour
