- Serve as the point of contact across multiple support channels (chat, email, phone) to guide Perpay's user base in their shopping and credit building journey
- Drive key business outcomes that fuel growth such as sign-ups, approvals, conversion, and retention
- Bridge information between Perpay members and our growing network of dropship vendors, to resolve supply chain issues.
- Identify areas of improvement in both the user experience and internal processes and propose solutions.
- Evaluate customer support data to inform user experience and product development projects.
- As you show skill in handling responsibilities, you will be challenged to think critically about your professional trajectory at Perpay.
- Carry out and oversee e-commerce processes, including customer returns, exchanges, and shipment claims
- Execute daily payment reconciliation and fraud auditing to ensure the secure and successful transfer of payments
- Collaborate with the Risk & Analytics team to manage delinquent borrower accounts and overall portfolio performance
- Support marketing operations such as promotional email campaigns and brand management
- Verify and maintain an internal database of employers and payroll systems
- Build and maintain automated chat support systems based on customer support conversation data
- Facilitate vendor relationships and manage the online storefront catalog
- Measure and communicate user friction points to the Product team and propose UX solutions
- Mentor and onboard new Business Operations team members
- Develop training resources and lead training for new and existing team members
- Undergraduate degree (BA/BS)
- Completed undergraduate studies no earlier than June, 2020
- Cumulative GPA of 3.0 or better
- Excellent verbal and written communications skills
- A rising star; you are passionate about exploring multiple professional development tracks
- A self-starter; you are enthusiastic and excel at taking initiative
- A communicator; you listen actively and articulate clearly when speaking and writing
- A stickler for details; you are organized, attentive, and focused
- A positive force; you are optimistic and confident
- A chameleon; you are adaptable and continuously grow and develop
- A first principles thinker; you look for the "why" in everything
-
Operations Specialist
6 days ago
Grip Philadelphia, United StatesThe Operations Specialist is responsible for overseeing the daily operations of the warehouse, ensuring a smooth process from receiving to picking, packing, and shipping orders. This role guarantees that all orders are fulfilled accurately and on time while maintaining high stand ...
-
Operations Specialists
1 week ago
Collabera Philadelphia, United StatesHome · Search Jobs · Job Description · Operations Specialists · Contract to Hire: Philadelphia, Pennsylvania, US · Salary: $19.00 Per Hour · Job Code: · End Date: · Days Left: 9 days, 3 hours left · Apply · Note: The position is Onsite. (No work from home) · Position Det ...
-
Operations Specialists
2 days ago
Collabera Philadelphia, United StatesHome · Search Jobs · Job Description · Operations Specialists · Contract to Hire: Philadelphia, Pennsylvania, US · Salary: $19.00 Per Hour · Job Code: · End Date: · Days Left: 25 days, 3 hours left · Apply · Note: The position is Onsite. (No work from home) · Position De ...
-
Operations Specialists
1 week ago
Collabera Philadelphia, United StatesHome · Search Jobs · Job Description · Operations Specialists · Contract to Hire: Philadelphia, Pennsylvania, US · Salary: $19.00 Per Hour · Job Code: · End Date: · Days Left: 10 days, 3 hours left · Apply · Note: The position is Onsite. (No work from home) · Position De ...
-
Operations Specialists
3 hours ago
Collabera Philadelphia, United StatesHome · Search Jobs · Job Description · Operations Specialists · Contract to Hire: Philadelphia, Pennsylvania, US · Salary: $19.00 Per Hour · Job Code: · End Date: · Days Left: 24 days, 3 hours left · Apply · Note: The position is Onsite. (No work from home) · Position De ...
-
Operations Specialist
2 weeks ago
WSFS Financial Corporation Philadelphia, United StatesJob Description · NewLane Finance is a commercial equipment finance company, serving small and mid-size business nationwide. Our mantra is "business lending done right", and our strategy is to revolutionize small business lending by employing the latest technology and a motivated ...
-
Operations Specialist
4 weeks ago
Independence Blue Cross Philadelphia, United StatesBring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve. · At Independence, e ...
-
Sales Operations Specialist
2 weeks ago
CenTrak Philadelphia, United States Full timeMission: · The Sales & Partner Operations Specialist, [East/West] Territory delivers essential support services to our customers, our authorized resellers, and CenTrak's sales organization, enhancing sales force productivity and effectiveness, with a focus on customer success. A ...
-
Quality Operations Specialist II
1 week ago
Iovance Biotherapeutics, Inc. Philadelphia, United StatesIovance's new cell therapy manufacturing facility will be operational in 2021 and Iovance is hiring for several open roles. We are seeking highly motivated Quality Operations Specialist to join the facility's Quality Operations team. The Quality Operations team will be responsibl ...
-
Automotive Operation Specialist
1 day ago
MSX International Philadelphia, United StatesPress Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Title: Automotive Operation Specialist - Philadelphia, PA Location: PA, USDate: May 20, 2024Title: Operations SpecialistLocation: Philadelphia, PA, USJob Type: Full-time with BenefitsWho We Ar ...
-
Business Operations Specialist
3 weeks ago
Perpay - Career's Page Philadelphia, United StatesAbout Us: · We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability. · Some things we're excited about: $500 million i ...
-
Legal Operations Specialist
2 weeks ago
SageSure Insurance Managers Philadelphia, United StatesOverview: · If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a highly organized, tech-savvy, detail oriented Legal Operations S ...
-
Business Operations Specialist
2 weeks ago
Perpay - Career's Page Philadelphia, United StatesJob Description · Job DescriptionAbout Us:We believe everyone deserves a chance to improve their financial future. We're dedicated to building simple and inclusive financial products that help our members create healthy habits and achieve economic stability. · Some things we're e ...
-
Revenue Operations Specialist
7 hours ago
Medical Guardian Philadelphia, United StatesJob Description · Job DescriptionEvery day, Medical Guardian fulfills the same mission we started with in 2005: To help others live a life without limits. We do this by being a leading provider of innovative senior health services. · With the acquisition of MedScope, we have exp ...
-
Equipment Operations Specialist
2 weeks ago
City of Philadelphia, PA Philadelphia, United StatesThis is technical instructional work in the development, implementation, and evaluation of training programs for a citywide equipment operations training center. · Employees in this class prepare and conduct skills training courses and administer commercial drivers' license train ...
-
Operations specialist
4 weeks ago
Randstad North America, Inc. Philadelphia, United StatesDo you enjoy being active, working in a warehouse environment and have expereince with order processing, inventory and shipping? We are looking for a dynamic Operatiors Specialist to assist with processing orders as well as be a point of reference to Operations Specialist, Operat ...
-
Operations Specialists
1 week ago
Collabera Philadelphia, United StatesHome Search Jobs Job Description Operations SpecialistsContract to Hire: Philadelphia, Pennsylvania, USSalary: $19.00 Per HourJob Code: 349056End Date: Days Left: 8 days, 3 hours leftApplyNote: The position is Onsite. (No work from home) Position Details: Position: Operations Pro ...
-
Operations Specialists
1 week ago
Collabera Philadelphia, United StatesHome · Search Jobs · Job Description · Operations Specialists · Contract to Hire: Philadelphia, Pennsylvania, US · Salary: $19.00 Per Hour · Job Code: · End Date: · Days Left: 11 days, 3 hours left · Apply · Note: The position is Onsite. (No work from home) · Position De ...
-
Operations Specialists
1 week ago
Collabera Philadelphia, United StatesHome · Search Jobs · Job Description · Operations Specialists · Contract to Hire: Philadelphia, Pennsylvania, US · Salary: $19.00 Per Hour · Job Code: · End Date: · Days Left: 8 days, 3 hours left · Apply · Note: The position is Onsite. (No work from home) · Position Det ...
-
Operations Specialists
1 week ago
Collabera Philadelphia, United StatesHome Search Jobs Job Description Operations SpecialistsContract to Hire: Philadelphia, Pennsylvania, USSalary: $19.00 Per HourJob Code: 349056End Date: Days Left: 7 days, 3 hours leftApplyNote: The position is Onsite. (No work from home) Position Details: Position: Operations Pro ...
Business Operations Specialist - Philadelphia, United States - Perpay
Description
About the Role:
Are you ready to embark on an exciting career journey with Perpay? We're searching for dynamic individuals to play a crucial role on our business operations team.
You will champion our rapidly expanding customer base, guiding them through their shopping and credit-building journeys while ensuring seamless communication and exceptional service delivery.
As a Business Operations Specialist, you will have the power to shape the evolution of our products by relaying customer feedback to our internal teams.
Additionally, this role offers a unique opportunity to explore various professional development paths including Marketing, Merchandising, Supply Chain, Product Management, Program Management, Compliance, Risk, Analytics, Data, and Accounting & Finance.
As you rotate through multiple core functional areas, we will empower you to find your passion/path and challenge you to elevate your contribution.
If you're a problem-solver with excellent communication skills, a curious mindset, and a passion for growth, we want you on our teamOur greatest strength is our people and we'd love for you to be one of them
Responsibilities:
Initially
What You'll Bring:
#LI-TH1