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    Operations Specialist - Philadelphia, United States - Independence Blue Cross

    Independence Blue Cross
    Independence Blue Cross Philadelphia, United States

    3 weeks ago

    Default job background
    Description
    Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve.

    At Independence, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect.

    We stand together to speak out against injustice and to break down barriers to support a more inclusive and equitable workplace.

    Celebrating and embracing the diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.


    Operations Specialist is responsible for:


    • Auditing, analyzing, testing, documenting decisions and actions, and interfacing with internal and external areas from inception to conclusion for assigned projects and tasks.
    • Identify & communicate opportunities for process improvements and automation by analyzing current policies, procedures, and processes.
    • Troubleshooting & problem resolution support for issues related to internal & external audits, adjustments, and accumulators, engaging subject matter experts, as needed.
    • Makes decisions based on standard policies and operating procedures.
    • Consults with management and obtains approval before deviating from standard policies and operating procedures.
    Qualifications


    • Has working knowledge and experience in own discipline.
    • Continues to build knowledge of the organization, processes and customers.
    • Performs a range of mainly straightforward assignments.
    • Uses prescribed guidelines or policies to analyze and resolve problems.
    • Receives a moderate level of guidance and direction from more senior level roles.
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