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    Manager - Data Management - Los Angeles, CA, United States - Sloomoo Institute LLC

    Sloomoo Institute LLC
    Sloomoo Institute LLC Los Angeles, CA, United States

    2 weeks ago

    Default job background
    Full time
    Description
    We are an art-inspired, immersive haven of color, design and play.

    Launched in NYC in the fall of 2019, Sloomoo Institute has been an enormous success, attracting hundreds of thousands of guests and billions of media impressions.

    Even more, play is known to support stress relief as much as it does your imagination Driven by a mission to provide reprieve from the chaos of the world, the brand has close ties to mental health non-profits and a dedication to inclusion and supporting neurodiversity through our experience and our workforce.

    The Experience Manager will play a lead role in the daily operation and management of Sloomoo Institute - Los Angeles, creating an inclusive culture and a warm welcome for our guests, volunteers and staff.

    The Experiences Manager will be confident in managing people, projects and budgets, and will know when to delegate and when to take ownership.

    The Experiences Manager will take the lead on the planning and delivery of certain work streams, ensuring that the General Manager is kept informed and involved in key decision making.

    Overall leadership of the guest experience, line management of the Experience Management team (staff of 10-20 team members per shift), and responsibility for creating an exceptional experience for all guests
    Strategic development of the guest experience, including future resourcing priorities for ticketing & admission, and the permanent and flexible/seasonal team members

    Champion all requirements relating to accessibility including physical facilities and staff training, and delivery and improvements across the site.

    Experience with creating and managing shift schedules and scheduling software.

    Work closely with the marketing team to deliver local strategies and ensure that they are in line with the Sloomoo Brand.

    Provide leadership and line management to the Sloomoo Experience team, ensuring that resourcing is planned for new developments/unique events (parties, group sales and buyouts, etc.), and staffing is managed across the site.

    Collaborate with local businesses to ensure a diverse and neurodiverse workforce
    Manage employee disputes with HR representative as needed.
    Maximize guest admissions income from the forecast and work with the senior management team, setting future forecasts and budgets
    Manage 4 wall P&L for Experience
    Bank drops as necessary and ongoing reconciliation of retail.

    Work closely with Production Manager/team to support needs of all guests and work with the Head of Marketing to support marketing programs, Support marketing efforts through videos, pictures, stories etc.

    Deliver and contribute to the evolution of the Sloomoo Brand

    5+ years of experience of operational management within a guest-facing operation (essential) including hotels, restaurant/food & beverage, entertainment operations, museums, live events, cruise lines, or similar.

    ~ Excellent time management and organizational skills
    ~ Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships.
    ~ Thorough knowledge of Microsoft Office, Google Suite, Slack, Project Management Systems (Asana or similar).
    ~ Budgetary and line management experience (essential)
    ~ Familiarity with scheduling software and payroll systems.
    ~ Sloomoo Institute does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.
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