Office Coordinator/dispatch Coordinator - Houston, United States - Summit Moving and Storage

Summit Moving and Storage

Verified Company

Houston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

We're a small close knit group needing a
BILINGUAL Office Coordinator/Dispatch Coordinator to join our Moving and Storage team. This role is split between coordinating customer service, dispatching, and office duties.

You will be the first point of contact for customer calls and inquiries, assisting management with dispatching and scheduling, and general work flow of daily office duties.

This person must be able to wear many hats and quickly learn the position.

REQUIREMENTS

Bilingual (fluent English/Spanish) and 1year moving or related industry experience.
Experience in office coordinating, customer service, dispatching, logistics, etc.
Proficient in Microsoft Office, Excel, Outlook, SharePoint, can quickly learn CRM.
Excellent verbal and written communication skills.
Must be articulate for speaking to upset customers and diffusing tense situations.
Customerfocused, strong resolution & problem solving.
Excellent time management, organization, and followthrough skills.
Must have flexibility to work some early mornings, late evenings, Saturdays as needed.

RESPONSIBILITIES

Customer service inquiries regarding the moving & storage.
Dispatching and assisting crews, monitor GPS, enter crew work hours,
Assist customers with claims, scheduling vendor services.
Confirm jobs, scheduling updates, keep customer accounts updated.
Additional office duties may vary according to business necessity.

$14 per hour, 2 Weeks PTO, opportunities for bonus and incentives, no other benefits

Pay:
$14.00 per hour

Expected hours:
per week

Benefits:

Paid time off

Schedule:

Day shift
Evening shift

Application Question(s):

Can you reliably commute to SW Houston Zip Code 77045 for this job daily?
This position requires assisting management with dispatching crews, checking crew progress and GPS monitoring during jobs, and keeping the customers up to date, etc. Can you meet comfortably this requirement?
How many years professional Microsoft office experience do you have?
Are you bilingual, fluent both in English and Spanish?
This position requires flexibility to come in some early mornings or work some late evenings. Can you meet this requirement?
This position requires excellent communication skills for customer phone conversations, and sometimes having conversations to diffuse upset customers and diffusing tense situations. Must be articulate, well spoken, with emotional intelligence to understand and cater to the customer needs. Can you confidently meet this requirement?

Work Location:
In person