Supervisor, Theatrical Services - San Diego, United States - SeaWorld Parks & Entertainment

Description

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team

What you get to do:

This role is a project-based production supervisor role with duties that oversee the installation, rehearsal, and operation of assigned Entertainment venue/area, including the daily supervision and development of the cast and crew. This role will maintain ongoing and overall safety/quality of shows and events as well as being responsible for the daily operation, maintenance, and show integrity of specific show product and their venues. Also, as a key role in the pre-production phase of projects, this position requires general knowledge of various theatrical disciplines, refined logistical and scheduling abilities, and exceptional time and project management skills.

• Oversee the maintenance, installation, testing and final approval/sign offs of all rigging equipment/apparatus used in conjunction with the various park show products as mandated by SEA rigging guidelines.
• Evaluates and modifies department processes based on changing business conditions.
• Creates labor and expense budgets including budget forecasting; accountable for assigned budgets.
• Oversees written evaluations and the annual performance appraisal of team members; produces and maintains accurate documentation.
• Responsible for requisition and hiring process of team members within an assigned work groups.
• Maintains, upholds and respects all team member confidentiality and leadership issues.
• Supervises staff in maintaining focus on department goals.
• Supervises staff scheduling process.
• Supervises the mentoring and training of direct reports to sustain daily operations; supervises training and development of new and existing team members
• Responsible for oversight of all installations and maintenance of specific show related elements, park attractions and other projects as assigned
• Supervises process for equipment inventory and purchases of spare parts. Purchases per project requirements.
• Creates and supervises the implementation of equipment maintenance schedules.
• Assists with on-site coordination of vendors.
• Assesses quality of our product in order to maintain high standards expected by park guests.
• Troubleshoots effectively to attain positive outcome; responds to park trouble calls as required.
• Maintains safe work environment and safety requirements; proficient and safe utilization of tools related to their technical field and assigned work group; ensures employees receive all required safety training.
• Delegates appropriately.
• Serves as department duty person as required.
• Assists with overseeing and administers safety programs for Entertainment.
• Conducts training for the Entertainment Department staff in OSHA and Company required safety training programs.
• Creates and maintains safety related reports, forms, plans and databases for internal and external customers.
• Creates and maintains maintenance and inspections logs for safety equipment in work areas Inspects and assess work areas for safety.
• Handles and disposes of hazardous waste as needed.
• Maintains chemical inventory.
• Ability to read theatrical lighting plots and paperwork including channel hookups, instrument schedules, and focus charts.
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned.
• Occasionally assist other locations and areas in the park as needed.
• Other duties as assigned.

• A High School diploma or equivalent. Preferred - Associates degree or greater in the Theatrical Arts, vocational training or applicable industry technical trade school training
• Minimum one (1) year theme park experience preferred.
• Minimum one (1) year production experience in media which may include theater, television, radio, motion pictures, dance, recording studio or visual arts.
• Two or more years' experience in Leadership role in a related theatrical field including theatrical lighting, special effects or theatrical rigging preferred.
• Special Event/Stage Manager/Project Management experience preferred.
• Experience in human flight/aerial rigging and inspection of such apparatus preferred.
• Must consistently strive for customer satisfaction through effective communication, quality of output, and timely project completion.
• Must possess soldering skills
• A proficient knowledge of electrical theory and applied hands-on experience in component level troubleshooting.
• Must be able to troubleshoot down to component level in the following areas: dimmers, moving lights, special effects.
• Must be proficient with the following test equipment; Digital Multi Meter, Cable tracer, clamp on meter.
• Must be highly motivated and a self-starter.
• Demonstrated ability to lead a team and work well with others with strong organizational & time management skills.
• Strong computer skills with an emphasis in Microsoft Office: Word, PowerPoint, and Excel.
• Working knowledge of the English language with excellent verbal and written communication skills.
• Ability to walk and stand for long periods of time in extreme weather conditions. *Must be willing to work a flexible schedule, which includes weekdays, weekends, evenings, and holidays.
• Ability to multitask while maintaining a positive attitude to ensure excellent guest service.
• Comfortable climbing onto platforms and catwalks to perform venue inspections/maintenance checks.
• Ability to work as a team player, communicate and resource with internal and external ambassadors.
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations
• Willingness to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Ability to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• Strong leadership skills highly desired

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan