Host Club Barona - Lakeside, United States - Barona Resort and Casino

Description

To increase the loyalty of existing players, develop the next generation of players, and sustain our competitive advantage by building upon our reputation for delivering world-class player service.

• Always be Barona NICE to fellow staff and players; find every opportunity to offer a friendly smile, wave and greeting
• Have knowledge of and meet Wrap Around Service standards
• Always provides excellent internal and external player service. Maintains positive "team player" attitude
• Works an eight-hour shift at a Club Barona booth, on the casino floor, or at a special event.
• Welcomes each player to the casino and wishes them good-bye upon their departure
• Performs casino announcements in a theatrical, entertaining, and professional manner
• Assists players with playing video machines and table games as needed
• Responsible for knowing complete and accurate information in order to answer all questions from the players
• Represents the casino in a positive, professional manner; upholds high standards of grooming and appearance
• Engages coworkers and players in a positive and upbeat manner; makes eye contact and smiles at all times
• Communicates clearly and effectively with players and staff
• Leaves a lasting impression on players, staff, and owners by making everyone feel special
• Occasionally will assist with providing a concierge service to group tour players, including arriving and departing tour buses as needed
• Inputs and updates member application information into computer database, while ensuring the highest level of data integrity
• Increases player awareness, participation, and utilization of the Club Barona card and casino promotions by actively soliciting players on the casino floor
• Generates excitement and enthusiasm while assisting with all promotions and events; issues vouchers and entries, and checks-in players for promotions and events
• Issues Club Barona merchandise and complimentaries and redeems players offers while abiding by and working within the set variance policies for coupon issuance, comp issuance and inventory control
• Protects Tribal assets through effective management of comps in alignment with "Comping with Confidence" guidelines, participates in Comping with Guidelines training, and appropriately defines business decision on comp exception notices
• Readily available to assist staff members of any department with player dispute/problem resolution using good judgment
• Maintains inventory stock at the workstation, maintains the appearance of workstations, verifies issued vouchers in an orderly manner, and keeps all ashtrays at the posts clean and free from litter
• Maintains current knowledge of the Club Barona card, casino amenities, games, and promotions to relay complete and accurate information to players and other staff
• Maintains positive relationship with players and promotes Club Barona in a professional and friendly manner. Complies with the department's service standards
• Issues complimentaries up to $400 to players on the floor and at the booths
• Utilizes myCONNECT software on departmentally issued IPAD's to find and approach players playing on the casino floor in order to make a personal connection with them.
• Required to attend and complete any necessary trainings
• Issues out and/or checks in scooters to players as needed utilizing the scooter inventory program, ASSIMOV. Ensures player fills out the "Scooter Liability" form in its entirety