Restaurant Busser/utility - San Diego, United States - Legacy Resort Hotel & Spa

Description

A Busser/Utility is responsible for providing the highest quality of service possible to guests efficiently and courteously while maintaining the Company's cleanliness and sanitation standards.

Must work independently, with mínimal oversight, when performing core job duties, as well as demonstrate the ability to evaluate the needs of the restaurant, staff, and guests and act readily and appropriately.

This position is based out of the Legacy International Resort Hotel and Spa in San Diego, CA. Must maintain confidentially and be able to work the assigned schedule.


PRIMARY RESPONSIBILITIES:

• Supports other restaurant staff by performing Busser/Utility functions, guest relations, as well as hosting duties or other functions are required or assigned by the senior most team member on duty. This requires maintaining an attentive, friendly, courteous, and professional manner with staff, guests, vendors, and others.
• Performs the full scope of wait staff functions as well when scheduled to serve.
• Acquires and retains a thorough understanding of menu items, ingredients, and promotional specials.
• Performs opening and closing procedures, and side work duties according to station rotation assignment to ensure tables and side stands are kept stocked, tidy, and clean.
• Sweeps, mops, and vacuums floors to ensure that all areas of the restaurant (inside and outside) are free from debris and service trays are brought back to the kitchen for breakdown and bussing.
• Adheres to the company's standards for personal appearance and grooming, which includes wearing the proper uniform and nametag when working.
• Performs banquet assignments which may include banquet setup/takedown and assigned service responsibilities at the direction of the Manager on Duty or his/her designee.
• Attends required staff meetings.
• Demonstrates a working knowledge of all hotel safety and security procedures by maintaining a secure and safe environment for employees and guests.
• Reports any unusual occurrences and/or requests to the Manager on Duty.
• And other duties as assigned.

ADDITIONAL RESPONSIBILITIES:

Our hotel's primary goal is to provide hospitality and exceed guest expectations for levels of service, quality, consistency, and attention to detail — all team members are evaluated against this standard.

A hotel operates 365 days a year, 24 hours a day.

During your scheduled shift, you may be asked to assist in areas of the hotel outside of your typical work areas.

QUALIFICATIONS:

• High school diploma or general education equivalent (GED) is required.
• Two of prior experience in a related position.
• Experience in a resort hotel is preferred.
• Prior experience with Micros or other restaurant software is a plus.
• California Food Handler's Certification required.
• First Aid, CPR and defibrillator certifications preferred.

COMPETENCIES:

• Commitment to quality and exceptional customer service.
• Selfstarting personality with an even disposition and amiable personality.
• Must be able to communicate information and concepts well in English; ability to speak additional languages is a plus.
• Compute basic mathematical calculations (add subtract, multiply and divide numbers).
• Work well independently and as a team member
• Work with mínimal supervision.

HOURS OF WORK:

The number of work hours per week, days and shifts may vary based on the changing needs of business operations.

Hospitality positions frequently require staff to work nights, weekends, and holidays.


TRAVEL:

No travel required for this position.


OTHER DUTIES:

The purpose of this job description is to summarize the primary job functions and responsibilities of this position; it is not intended to be an all-inclusive list.

Therefore, employees will be expected to perform additional duties as assigned by their supervisor or their supervisor's designee. Duties and responsibilities may change at any time with or without advance notice.


WORK ENVIRONMENT:

This job operates on a large campus with multi-story buildings and uneven outdoor areas (e.g., steps, ramps, and gardens) that are open to the elements and changing weather conditions.

This position requires regular interaction with staff and members of the public and routinely uses various types of restaurant/kitchen equipment, as well as standard business equipment such as a computer, phones, calculators, etc.

Noise levels will occasionally be high due to equipment, entertainment, musical and theatrical performances, and other factors.


PHYSICAL DEMANDS:

• This position requires the ability to navigate throughout a large campus with indoor and outdoor work and event spaces.
• 100% mobility required to reach all areas of the campus

Occasional % of the time)


Frequent % of the time)


Constant % of the time)

C = Requires standing, bending, twisting, kneeling, crouching, stooping, crawling, walking, running, repetitive movement