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    Customer Service Team Manager - San Diego, United States - IQVIA Medical

    IQVIA Medical
    IQVIA Medical San Diego, United States

    3 weeks ago

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    Description

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7 minutes to complete.

    Description:


    Customer Service Representatives will be responsible for providing phone and technical support for 20 hours per week, Mon Friday between the hours of 8 AM 5 PM Eastern Standard Time primarily focusing on Breast and Skeletal Health.

    This Clinical Phone Support Specialist role allows you to utilize your experience in a way that does not involve patient care.

    Additionally, you will receive exposure to the medical device industry with the potential for long-term career growth in the field.

    This role is a remote position that will require access to internet and availability to work in Eastern Standard Time.

    In addition to working with a company that strives to provide employee growth and opportunity, employees can:
    Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities.
    Be at the forefront of cutting-edge medical device technology
    Gain professional growth and exposure to medical device industry.
    Access to continuing education via Iqvia Learning Center

    Responsibilities:

    Customer Service Team Manager:
    Keep both the company goals and customer expectations in mind when overseeing daily operations.
    Responsible for meeting or exceeding all performance goals as well as coaching and providing career development to team members.

    Excellent organizational skills, ability to multitask, and the ability to work well with all levels of management and support staff and have exceptional customer service skills.

    Manage and oversee the entire daily operation of the department in accordance with established policies and procedures.
    Take incoming calls from team and customers to assist with the goals of the program.
    Manage team members who are assigned varied duties.

    Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service.

    Monitor queue and handle customer inquiries and questions.
    Follow up with customer inquiries by taking specific action in a timely manner.
    Listen to team calls to ensure quality and provide feedback to team.

    Job requirements:

    Customer Service Team Manager:
    Should have significant experience of coaching either face to face or in a virtual space.
    Experience in data collection, analysis, reporting, and governance
    Ability to work across the training cycle from training needs analysis, design, delivery, and evaluation.
    demonstrated strong track record in driving continuous improvement in customer satisfaction.

    Proficient in Microsoft Office Tools:
    Excel, Access, Word, PowerPoint, and Statistical analysis tools
    #LI-CES

    IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

    We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world.

    Learn more at

    We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

    IQVIAs ability to

    operate

    and

    provide

    certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding

    COVID-19

    vaccination status.

    The potential base pay range for this role is 27 per hour.

    The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).

    Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

    Would you like to receive
    tailored job alerts?

    Make sure you don't miss out on any vacancies as there are new ones added to the website every day, if they match the options you selected, we will send you an email with links to the jobs so that you can find out more.

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7

    Multiple Sclerosis Clinical Nurse EducatorAs the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally.

    Our teams help biopharma get t

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7
    Job Overview To Promote pharmaceutical products targeted to health professionals and potential clients according to the established guidelines by the company, contributing to the execution of establis
    Parsippany, Dallas, Chicago, Phoenix, Raleigh

    The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirements below for future opportunitiesThe Virtual Patient Navigator will provide e

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7

    We welcome you to apply if interested You will be asked to create an account, which takes less than one minute and requires only a username and password.

    The entire application takes no more than 5-7
    Read on to explore the essential aspects of excelling as a Key Account Manager.

    Calling all Medical Science Liaisons:
    tap into leading innovations shaping the industry
    Learn the importance of ethics in medical sales and strategies to adopt them
    If you're considering a career in clinical research, follow this guide to help you embark on a fulfilling journey.
    Read on and learn how to master resilience and adaptability for success in medical sales.
    Embrace these traits for success as a Nurse Advisor at IQVIA
    Explore learnable skills, tricks, and techniques that can empower you in your lifestyle
    All over the world, the medical and pharmaceutical sectors are booming, and nowhere more so than in the UK.
    Lucy took on a fixed-term contract as a Project Support Coordinator. But that did not signal the end of her time working with us.
    This crucial position lets you make connections with companies and practitioners in the medical field.
    Ready to discover how you could take the leap into this exciting field?

    If you consider the path of a Nurse Advisor, Marissa's story is a testament to the opportunities and fulfilment that await at IQVIA.

    Read on to explore the essential aspects of excelling as a Key Account Manager.

    Calling all Medical Science Liaisons:
    tap into leading innovations shaping the industry
    Learn the importance of ethics in medical sales and strategies to adopt them
    If you're considering a career in clinical research, follow this guide to help you embark on a fulfilling journey.
    Read on and learn how to master resilience and adaptability for success in medical sales.
    Embrace these traits for success as a Nurse Advisor at IQVIA
    Explore learnable skills, tricks, and techniques that can empower you in your lifestyle
    All over the world, the medical and pharmaceutical sectors are booming, and nowhere more so than in the UK.
    Lucy took on a fixed-term contract as a Project Support Coordinator. But that did not signal the end of her time working with us.
    This crucial position lets you make connections with companies and practitioners in the medical field.
    Ready to discover how you could take the leap into this exciting field?

    If you consider the path of a Nurse Advisor, Marissa's story is a testament to the opportunities and fulfilment that await at IQVIA.


    #J-18808-Ljbffr
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