Customer Service Representative - Eugene, United States - Reynolds Electric and Plumbing

Reynolds Electric and Plumbing Eugene, United States

3 weeks ago

Description

Are you someone who thrives on building relationships and providing exceptional service? At Reynolds Electric and Plumbing, we're looking for passionate individuals who want more than just a job – we offer a fulfilling career path with opportunities for growth and development. Join our team today and be part of something special

What We Offer:

Join an established yet growing company with a dynamic team and industry leaders.
Celebrate wins and prioritize your success in an environment that values your contributions.
Competitive base hourly wages ranging from $17 to $19.
Enjoy 80 hours of frontloaded Paid Time Off, 7-9 Paid Holidays, and a 401(k) retirement plan with company matching.
Benefit from 100% employer-paid health insurance, including dental, vision, and prescription drug coverage.
Receive employer-paid life and AD&D insurance, with optional accident insurance and critical illness coverage.

Role Overview:
As a Customer Service Representative, you'll be the first point of contact for our customers, setting the stage for positive relationships. Working closely with our team, you'll tackle new challenges every day to deliver outstanding service

Convert incoming customer calls into booked service appointments.
Respond to customer requests, build rapport, and resolve concerns while promoting our services.
Perform outbound calls to existing customers to ensure satisfaction and generate interest in our trade offerings.
Utilize resources to evaluate job urgency levels, solve problems, and set accurate expectations with customers.
Participate in training to maximize efficiency and elevate customer experiences.
Maintain accurate customer records in our database.

Requirements:

Excellent grammar, spelling, and typing skills.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communication skills.
Ability to build trust, demonstrate empathy, and work well on a team.
Proficiency in Microsoft Office Suite and CRM software.
Strong problem-solving skills and ability to prioritize tasks.
Minimum of 1+ years of customer service experience, preferably in a professional setting.
Typing speed of 50+ WPM and ability to learn new software quickly.
Preferred experience in plumbing or electrical field, call center, or customer service scheduling.

Who Are We:
Reynolds Electric & Plumbing provides residential and commercial services with over 150 years of combined experience. We believe in delivering exceptional service through a positive and upbeat team culture. Join us and embark on a fulfilling career journey where you can make a difference in our community.

Ready to join our exceptional team? Apply today and take the first step towards a rewarding career with Reynolds Electric & Plumbing

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