Customer Service Representative - Eugene, United States - Sourcepoint

Sourcepoint Eugene, United States

3 weeks ago

Description

Job Description - Customer Service Representative -Eugene -12/ **Job Description**

Customer Service Representative -Eugene -12/ **Description**

Successful candidates will have an outgoing, positive demeanor; a motivated, energetic work ethic, and a track record of working well with others in a team environment.

Duties and responsibilities:

Field incoming calls in a timely manner throughout shift.

Identify customer questions, complaints, concerns, and overall needs.

Provide sufficient answers and solutions to all customer queries.

Handle customer complaints respectfully and professionally.

Redirect customers to appropriate departments and teams when appropriate.

Follow up with callers on complaint/question status, ensure resolution.

Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.

Follow all communication procedures, policies, and guidelines during every customer interaction.

Perform duties and responsibilities with our customers' satisfaction as your number one priority.

**REQUIREMENTS**

Education:

High school diploma or equivalent (GED) required.

Experience & Abilities:

Helpful, friendly customer service experience is required.

Able to talk on the phone and navigate a computer at the same time.

Able to read notes within the computer system to answer questions.

Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.

Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).

***Sourcepoint is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.***

**All candidates who have received a written offer of employment will be required to undergo a company paid drug test. Failure to submit to this test and/or to successfully test negative will result in withdrawal of the applicant's job offer.**

**#IND-SP**

#IND-SP **Qualifications**

High school diploma or equivalent (GED) required **Primary Location**

: United States-Oregon-Eugene **Work Locations**

: Eugene-OR **Job**

: Associate **Organization**

: Mortgage - Onshore Operations **Travel**

: No **Job Posting**

: Nov 16, 2021, 7:02:54 PM

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