Description

Customer Success ExecutiveAre you a Strategic Account expert looking for a new opportunity?Are you experienced working in high-growth, performance focused environments, and administering complex programs?

Our Story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at

About the Role

As the Customer Success Executive (CSE) at Alight, your role involves ensuring customer satisfaction and maximizing company offerings' value. This includes maintaining and growing revenue streams, delivering exceptional services and products, and ensuring sustained profitability and growth. You will also play a crucial role in building lasting relationships and ensuring client satisfaction.

Responsibilities

· Nurturing relationships with key stakeholders below the C-suite, fostering trust and understanding business objectives. You will be accountable for NPS enhancements, emphasizing genuine connections and robust professional relationships.

· Being the primary client contact, you will promptly and professionally handle inquiries and requests. Additionally, you will conduct regular check-ins and facilitate communication between clients and internal team.

· Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently.

· Escalating critical issues or concerns raised by clients to appropriate stakeholders and ensure a timely resolution.

· Leading the strategy, preparation and execution of governance and stewardship routines including the QBR. Ensuring to lead with our "Value-forward" messaging to the clients across communications and discussions.

· Collaborating with Solutions and Delivery leaders to fulfill contract obligations and renew strategies. You will also optimize product/service value, ensuring effective execution and high-quality delivery.

· Collaborating with the Account Executive to analyze client relationships and devise strategic growth and retention plans. Your responsibilities will include mapping client relationships, determining effective long-term success strategies, and consulting clients on new services/products and/or best practices.

· Providing any insights or leads to the AE to enable growth and expansion of new services.

Requirements

· Bachelor's degree and/or a minimum of 10 years of equivalent work experience required.

· Have extensive experience in customer success, account management, or a related field. This includes significant leadership responsibilities.

· Possess significant HR or Benefits related experience (especially if in an outsourcing environment) – with ability to quickly understand the Alight Solution model and ongoing operations.

· Possess passion for customer service and commitment to delivering exceptional customer experiences.

· Experience collaborating effectively in a team environment and accountability for team results - must be comfortable and skilled in developing strategies and plans, as well as executing tactics in a hands-on environment.

· Ability to lead and thrive in a fast-paced environment while managing multiple tasks with urgency and setting priorities for aligned teams.

· Possess excellent leadership, communication, and interpersonal skills.

· Have a strategic mindset with the ability to develop and execute plans to achieve company objectives.

· Possess ability to thrive in a fast-paced, dynamic environment and drive results under pressure.

· Professional certification as appropriate is desired, but not required.

· Ability to travel up to 25%, if required.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which

checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

128,100 USD

Maximum :

203,300 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.