- Bachelor's degree in Computer Science or related field
- Applicable Microsoft Certifications
- Customer service experience.
- Experience working in a team environment
- Experience in higher education
-
Community Support Specialist
3 days ago
West Central Behavioral Hea Lebanon, United StatesIf you have answered yes to two or more of the above questions, this is a job for you · The Community Support Specialist provides Individualized Resiliency and Recovery Oriented Services (IROS) and Enhanced Illness and Management Recover (EIMR) services to clients both in the off ...
-
Admissions Support Specialist
1 week ago
Indiana United Methodist Childrens Home Inc Lebanon, United States**Essential Functions** · - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ · - Taking referral calls for possible youth admission. · - Enter data for new youth including demographic and billing information in the ...
-
Desktop Support Specialist
4 days ago
University System Of New Hampshire Plymouth, United StatesSummary · Operating Title · Desktop Support Specialist · Long Classification Title · Information Technologist III · Campus Location · Plymouth · Department · UNH Desktop Management · Summary of Position · Based on IT Service Management and Information Technology Infrastructu ...
-
Desktop Support Specialist
4 days ago
University System Of New Hampshire Plymouth, United StatesPosition Details · Summary · Operating Title · Desktop Support Specialist · Long Classification Title · Information Technologist III · Campus Location · Plymouth · Department · UNH Desktop Management · Summary of Position · Based on IT Service Management and Information Technolo ...
-
Dartmouth-Hitchcock Health Lebanon, United StatesOverview: · Monday - Friday, 8am - 5:00pm. · Responsible for the management, support and maintenance of the Contracts and Strategic Sourcing contract database for all D-HH facilities and clinics. · **Responsibilities**: · - Provides technical and maintenance support for complex s ...
-
Career changer as a personnel consultant
2 weeks ago
Diamond Dynamics Wilburton Number Two, PA, United States Freelance**Who we are**: · - As a nationwide personnel service provider, we are present for you and offer a wide range of personnel services: temporary employment, personnel placement, and direct approach. · - We stand for family-friendly work and have been awarded the **Hamburg Family Se ...
-
Internship in IT Onsite Service
1 week ago
Skyline Enterprises Wilburton Number Two, United States InternshipSHIPSanData has been an owner-managed, independent service company for professional IT infrastructure since its founding in 1981. The SanData IT Group is a financially healthy company with continuous growth. In 2022, we were able to satisfy our customers with expertise and experience ...
-
Sales consultant for jewelry retail
1 week ago
Sapphire Solutions Wilburton Number One, United StatesAbout Wilburton Number One: · We are specialists in the field of wedding rings, engagement rings, and ring enhancers. Our owner-operated company has been steadily growing since 2003. Our team now consists of over 100 employees and we have retail stores in 36 cities in the DACH re ...
-
IT Support Specialist
1 week ago
Peterson Tech Partners Hazleton, United StatesJob Description · Role overview: · The pace of the Packaging world market changes are driving both bottom line cost pressures and requiring heightened agility to deliver innovation and operational excellence. The field operations specialist is a key player in delivering innovat ...
-
IT Support Specialist II
2 weeks ago
MITER Brands Hegins, United StatesThe IT Support Specialist II role is to ensure the stability, integrity, and efficient operation of the in-house compute resources that support the end-user organizational functions. This includes installing, configuring, administering, and fine-tuning of operating systems and co ...
-
CAD designer
1 week ago
Omega Ventures Buck Run, United StatesAbout ICL Ingenieur Consult GmbH: · We are one of the leading nationally active engineering consulting companies with decades of expertise and experience in advising, planning, and managing infrastructure, engineering structures, urban development, and buildings. · What do we off ...
-
Deputy Branch Area Manager
2 weeks ago
Redwood Ventures Heckscherville, PA, United States FreelanceThe Postbank Finanzberatung AG, based in Heckscherville, PA, provides the largest bank-supported mobile sales network in Germany with around 3,000 independent specialists. Our private customers are convinced by our excellent performance as a consulting partner and our comprehensi ...
-
IT Project Support Specialist
1 week ago
Gloria Gates Management Berwick, United StatesAt Gloria Gates CARE, our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend trad ...
-
Certified nursing professional
1 week ago
SilverLinx Heckscherville, United StatesThe Alloheim Group is one of the leading private operators of nursing facilities in Germany. Since its founding over 45 years ago, our company has continuously grown to more than 250 residences and employees. We operate nationwide in the business areas of "Inpatient Nursing Facil ...
-
Supported Living Specialist
1 week ago
Keystone Human Services Sunbury, United StatesThe Supported Living Specialist provides leadership and support to employees and individuals served, including the coordination or completion of assessments; development and review of Individual Support Plans; development, implementation, and review of person-centered plans, beha ...
-
Technology Support Specialist
1 week ago
Bucknell University Lewisburg, United States· Technology Support Specialist · R · 102 Bertrand LibraryBucknell University · Position Title: · Technology Support Specialist · Position Type: · Full time · Location: · 102 Bertrand Library · Categories: · Staff Exempt · Job Summary: · Library and Information Techn ...
-
IT Project Support Specialist
2 weeks ago
Gloria Gates CARE Berwick, United StatesAt · Gloria Gates CARE , our mission is to empower Medicaid and Medicare members in disadvantaged healthcare landscapes across the United States by pioneering a new standard of compassionate excellence. Through an integrated approach to whole-person care, we strive to transcend ...
-
Administrative Support Specialist
1 week ago
Techneeds Lebanon, United StatesOur client, a regionally based company with a reputation for service excellence and innovation since is conception in 1996, specializing in IT Services, Print Services, Intelligent Information Management and Commercial Print Solutions is growing and looking to add two (2) Adminis ...
-
Atlas Dynamics Frackville, United StatesFuture shapers wantedFor 140 years, AMAZONE has been producing high-tech equipment for agriculture. Every day, customers from over 70 countries rely on AMAZONE machines to achieve the best possible results. · Join us in contributing to global food security and start your apprenti ...
-
Assistant Behavior Support Specialist
4 days ago
Mission Autism Clinics Shamokin, United StatesJob Summary · As an Assistant Behavior Support Specialist you will assist in the development and training of other RBTs within the center, oversee the preschool program as well as assist the BCBAs with intakes and assessments. · Essential Functions: Provide support to other Be ...
Desktop Support Specialist - Plymouth, United States - University System Of New Hampshire
Description
Position DetailsSummary
Operating Title
Desktop Support Specialist
Long Classification Title
Information Technologist III
Campus Location
Plymouth
Department
UNHDesktop Management
Summary of Position
Based on IT Service Management and Information Technology Infrastructure Library ( ITIL ) principles, apply technical expertise, advanced knowledge, and customer service skills as part of the
USNH
IT Desktop Management and Client Services Support team. IT support focuses on all facets of IT utilized within the technical ecosystem at
USNH.
Provide localized services and complex troubleshooting to meet individualized department needs in accordance with ET&S standards to ensure a safe, secure, and reliable desktop computing environment.
Assign and supervise work of other desktop consultants on IT desktop management project related initiatives as needed.Based out of Plymouth State University
Acceptable minimum level of education
Associate's
Acceptable minimum years of experience
5-7 years
Additional Job Information
Posting Number
PS4476FY24
Other minimum qualifications
Bachelor's degree and four years of experience in Information Technology field, Associate's degree and six years, or combination of education and experience equal to eight years.
Technical ability and advanced knowledge of desktop support, networking, security practices, hardware/software and overall technology used within theUSNH
IT ecosystem. Proven ability to participate in strategic and tactical planning, engage in project management and
KPI
reporting. Demonstrated customer service experience, team collaboration and communication skills. Ability to work under general direction and to exercise judgement in determining appropriate action and solutions.
Additional Preferred Qualifications
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
Percent Time Information (FTE)
1
Grade
23
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer.
The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission.
The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution InformationThe University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction.
UNH
is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains.
There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs.
The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
TheUNH
Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire, and the region can be found here:
Posting Details
Posting Date
03/26/2024
Open Until Filled
Yes
Closing Date
Posting Open to Internal Candidates Only?
No
Interested Internal Candidates Exist?
No
Job Category
Salaried Staff (Exempt)
Appointment Type
Regular
If TERM position provide projected end date
Equipment/Instruments
May be required to do some limited travel to remote sites in their own vehicle within the state while providing computer and network support.
Drivers License and Physical Requirements. Please check all items that apply.Valid Drivers License and Safe Driving Record
Duties / Responsibilities
Job Duties
Duty/Responsibility
Technical Expertise :
Provide timely, advanced desktop and technology support to multiple Plymouth State University ( PSU ) departments and service areas with complex and specific technology requirements.
Participate within departmental teams in strategic and tactical planning and anticipate technology needs; develop and maintain technical documentation; monitor security within technical environment, diagnose and resolve technical problems by review and analysis to identify causes, solutions, trends and make appropriate referrals/liaise with other IT departments within the university or from outside vendor support when needed, educate end-users in IT best practices, ensure they are in place and adhered to.
Participate in cross-institutional ( KSC / PSU / LAW /USNH
Systems Office) occasional events in support of Desktop Management initiatives.
Duty/Responsibility
Customer Support :
Provide proactive, professional courteous and timely IT support services on-site and with remote tools for campus constituants. Scope of services includes technical support for Windows and MacOS systems (network connectivity, operating systems, hardware troubleshooting and operational maintenance, image deployment, malware/security remediations); support for standard
USNH
(University System of New Hampshire) software as well as software specific to department requirements (installation, troubleshooting, maintenance, security updates and upgrades); printing (local and networked configuration and troubleshooting); security practices and policies (compliancy, training, communications, remediation); technology needs assessment, recommendation, consulting, purchase and implementation (asset management, lifecycle planning); configuration and troubleshooting of mobile devices. Respond to occasional off-hour emergency requests. Extensive use of
ITSM
software tools to process, record, research, or dispatch complex customer service and restoration requests. Adopt a continuous improvement mindset by analyzing service requests for best practices. Ensure compliance with ET&S Desktop Management and Cybersecurity policies and procedures.
Hardware deployment, installation, maintenance, and troubleshooting : Use advanced technical knowledge and technical references to configure, maintain, troubleshoot, and deploy technology hardware.
Training and Documentation :
Assists with developing and coordinating as-needed training for key users on hardware/software applications and system functionality. Prepares and maintains documentation for IT desktop processes, procedures, and end-user training.
Duty/Responsibility
I T Special Projects and Implementations : Assist with the testing, implementation and operation of departmental and IT systems and participate in implementing technology projects.
Delegate duties and oversee desktop team members' participation as needed in assigned IT special projects.Reporting and Analysis :
Utilize Configuration Manager, InTune and Microsoft reporting tools to generate system monitoring reports, identify trends, monitor fleet health, and ensure systems comply and are up to date.
Generate comprehensive and interactive project-based status andKPI
(key performance indicators) reporting in support of IT special project goals and objectives.
Other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
Resume/Vita
Cover Letter
Optional Documents
#J-18808-Ljbffr
