IT Support Specialist - Hazleton, United States - Peterson Tech Partners

Peterson Tech Partners Hazleton, United States

4 days ago

Description

Job Description

Role overview:

The pace of the Packaging world market changes are driving both bottom line cost pressures and requiring heightened agility to deliver innovation and operational excellence.

The field operations specialist is a key player in delivering innovative new ideas and support processes in landscape of sites.

Responsible for delivering the IT services for a site or multiple sites to reach a ratio of 300 or more PCs, Servers, Printers, and Local Network equipment managed per FTE
Manages all local IT field operations activities at the site(s) they are responsible for including maintaining all support processes, customer relations, and asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems, conference rooms)
All support, project and change management for existing and new IT support processes, technical equipment and software
White glove support for L1 – L3, and EA's

Principal Accountabilities:
Strong local involvement with delivery on improvements to support processes, asset management, and customer satisfaction.
Responsibility for the implementation of Group IT service standards and support processes across all sites they work with
Responsible for the quality of the IT services delivery at the sites
Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
Coverage of critical IT issues 24X7 at the sites
Short term holiday or sick time resourcing for other sites remotely or within reasonable travel distance
Installing hardware / troubleshooting PC hardware
Printer management
Security (alignment with IT policies)
Contracting / maintenance contracts
Licensing responsibilities for recording and tracking site based software usage
Remote hands for Server and Network maintenance.
End user education
Asset management
Purchase / Order (computer consumables) on behalf of authorizing department head
Mobile phone / telecom troubleshooting and support
Software rollouts
Disaster recovery / business continuity plan maintenance and local testing as per policy
Backup and restore
User management
Documenting (knowledge, procedures, escalations, etc.)

Person Specification:
Formal Qualifications And Experience

Bachelors in computer science or equivalent experience/studies
Minimum of 1 year in service delivery in a multi-national environment for IT technical and help desk areas
Ability to strongly contribute on a team with common goals and practices, build new skills and capabilities
Excellent communicator
Excellent customer service skills

Practical/Technical And Specialist Skills

Expertise in Microsoft Access, Windows server management, Windows client management, Active Directory, SQL2000, SMS, Microsoft Exchange, Microsoft Office, Lotus Notes

Operating systems:
Windows, Linux

Microsoft Certified Systems Engineer

Other Competencies Required For Role

Cross Cultural Competence, language skills (min. fluent in English), team player etc

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