- Troubleshoot, maintain and resolve hardware and software problems, including end user PCs, printers, PC controlled manufacturing equipment, applications, etc.
- Maintain, troubleshoot, and deploy production facility scanning and printing equipment.
- Image, configure, and deploy new computer hardware.
- Use helpdesk software to track information, status, and resolution for all requests.
- Use project management software to update projects and tasks.
- Maintain inventory of location specific business critical IT hardware and supplies.
- Ensure location specific server backup processes successfully complete.
- Maintain location specific Active Directory information.
- Coordinate and participate in key IT process improvements.
- Provide support for manufacturing industry specific software applications.
- Participate in the design and review of new systems and application deployments for workstations.
- Ensure that workstations comply with established policies, security standards, licensing agreements, and configuration guidelines.
- Conduct research on hardware and software in support of procurement and system development efforts.
- Coordinate and participate in deployment of service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.
- Ensure that any new software integration into company systems meets functional requirements, system compliance, security standards, and interface specifications.
- Take an active role in cross-departmental projects when needed or tasked.
- Ability to conduct and facilitate training sessions, presentations, and meetings for a project when needed or tasked.
- Participate in location specific Kaizen, TPM and A3 events as requested.
- Build, develop, and grow any business relationships both inside and outside of the company for vital success of any project.
- Develop best practices and tools for project execution.
- Technical certificate or degree in Information Technology and Two years direct work experience in the Information Technology
- Operating systems experience with Windows 10/11, Server 2016/2019/2022.
- Technically competent with various software programs including Microsoft products, such as 365, Office Suite, SharePoint, SQL, MECM, and Active Directory.
- Solid working knowledge of current Internet technologies including VPN, web filtering tools, and cloud-based solutions.
- Experience at working both independently and in a team-oriented, collaborative environment is essential.
- Ability to prioritize tasks and conform to shifting priorities, demands, and timelines.
- Ability to research, learn, understand, and apply innovative technologies.
- Ability to communicate and elicit cooperation of team members and contractors who come from a broad spectrum of disciplines.
- Strong written and oral communication skills.
- Strong customer service and interpersonal skills.
- Overtime may be required to meet project deadlines.
- Extensive walking on concrete and production facility environment.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
- Physically able to lift up to 40lbs.
- Some travel will be required for the purpose of meeting with vendors and off-site project deployment including air travel.
- On-call for after-hours support via cell phone.
- Medical plans with PPO or HSA options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurances
- Company paid Short-Term Disability
- Company paid Long-Term Disability
- Paid time off (PTO), including Vacation, Personal, and 8 paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Tuition Reimbursement
- Yearly Wellness Clinic
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IT Support Specialist II - Hegins, United States - MITER Brands
Description
The IT Support Specialist II role is to ensure the stability, integrity, and efficient operation of the in-house compute resources that support the end-user organizational functions. This includes installing, configuring, administering, and fine-tuning of operating systems and components across the supported facility in a timely and efficient manner. The IT Support Specialist II will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments.
Pay Range: $68k - $86k, depending on experience.
Typical Duties and Responsibilities: