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    Director, Medical Writing - San Francisco, CA, United States - Visa Inc.

    Visa Inc.
    Visa Inc. San Francisco, CA, United States

    3 weeks ago

    Default job background
    Description

    As part of the global value added services organization, North America Product & Experience Design (PxD) is an innovation consulting team that helps Visa's network clients accelerate their innovation agenda and transform their customer experience.

    This role is client facing.

    The PxD team is looking for a talented individual to help scope and lead human centered design client engagements.

    The individual should be able to work collaboratively across design, research, and technology.

    The PxD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional.

    The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice
    Responsibilities
    Oversee multiple client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market)
    Lead and inspire large and diverse teams of 10-20 client and Visa staff during client engagements and workshops

    Develop relationships with partners across a matrix organization in order to collaborate with teams such as product, specialized sales, marketing, data analytics, among others.

    Demonstrate in-depth knowledge of Visa's capabilities
    Accountable for meeting key metrics such as revenue growth, billability and client satisfaction
    Provide leadership and mentorship to junior team members.
    Articulate the desirability, viability and feasibility of recommendations.

    This includes crafting the story of how the design recommendation fits into a company's overall strategy, the underlying business model, and any implementation risks.

    Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients' expectations, demonstrating new methods, capabilities, and mindsets.

    Provide leadership and mentorship to junior team members.
    Recruit and retain talent, providing coaching/mentorship and creating a diverse and inclusive environment
    Essential Functions
    Must have excellent executive presence in front of clients and large audiences
    Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast
    Proven ability to work on complex and often ambiguous problems, to drive results
    Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
    Must have a client-first mentality
    This is a hybrid position. Hybrid employees can alternate time between both remote and office.

    Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership), with a general guidepost of being in the office 50% or more of the time based on business needs.


    Basic Qualifications:

    • 12 or more years of work experience with a Bachelor's Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

    Preferred Qualifications:

    • 15 or more years of experience with a Bachelor's Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
    • 10+ years payments industry, fintechs, digital tech experience or similar relevant experience
    • 10+ years product management or development experience, with a strong focus on innovative product development and exposure to the full product development lifecycle of discovery, design, development and launch
    • 3-5 years of strategy or innovation consulting experience a plus
    • Analytical thinker, creatively confident, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
    • Proven ability to work on complex and often ambiguous problems, to drive results
    • A deep understanding of the payment industry ecosystem, trends and innovations
    • Resilient in navigating through ambiguity and translating the theoretical to applicable
    • Must have a growth mindset that embraces creativity, optimism, ambiguity and failing-fast

    Work Hours:
    Varies upon the needs of the department.

    Travel Requirements:
    This position requires travel5-10% of the time.

    Mental/Physical Requirements:
    This position will be performed in an office setting.

    The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

    Visa is an EEO Employer.

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

    Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

    Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

    U

    S APPLICANTS ONLY:

    The estimated salary range for a new hire into this position is 192,700.00 to 265,000.00 USD per year, which may include potential sales incentive payments (if applicable).

    Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

    Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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