- High School Diploma or equivalent
- Bachelors degree is preferred
- Key Skills
- Highly Organized
- Ability to prioritize tasks
- High level Communicator
- 10+ years of Restoration Industry Experience
- Results versus Annual Invoiced Revenue and Margin goals
- TRUTH Score (Margin Velocity)
- Customer NPS
- Employee Development plans executed
- Train all ERT Team members through a multitude of approaches
- o 1:1 individual training plan
- o Small group classroom training sessions
- o All team classroom training sessions
- o Hand in Hand in the field training
- o ERT PM specific training (see below for duties)
- ERT PM Responsibilities
- o Make initial contact with homeowner upon inception of new loss through the warm transfer process with CCC
- o Write Scopes for Water, Bio, Board-up, corrosion mitigation, odor jobs, or any mitigation related work
- o Write Scopes for all contents related jobs including pack outs, on site or off-site cleaning, or content manipulation work
- o Obtain Work Authorization, and other program related initial documentation within 2 hours of job site inspection
- o Assist Operations Manager & Production Coordinator with scheduling for both Mitigation & Contents Technicians
- o Supervise Field Staff to ensure daily goals are met
- o Perform Quality Assurance and complete job site walks
- o Validate completion or complete daily notes, photos, and scope sheets are uploaded by technicians.
- o Obtain certificate of completion from customer
- o Complete necessary job-related compliance tasks and dates in RMS
- o Monitor RMS data for accuracy
- o Complete daily EODs by no later than 3pm
- o Problem solves labor needs as they arise
- Large & Complex Loss advisor
- Assist in oversight of the operational performance of the Emergency Response Team
- o Work alongside Operations Manager to execute an overall ERT operations plan that aligns with the companys
- o Work alongside Operations Manager & Production Coordinator to complete team member scheduling and dispatching
- o Coordinate and Schedule Temporary Labor as needed
- o Provide problem solving assistance to the ERT Project Managers and Technicians
- o Handle customer escalations as the need arises.
- Oversight of shop supplies and equipment
- o Work directly with Operations Manager, Production Coordinator, and Shop Manager to validate shop is fully supplied with all necessary supplies & materials needed to complete any type of job.
- Work directly with Operations Manager, Production Coordinator, and Shop Manager to validate all Mitigation and Contents related equipment is properly maintained, and in stock to complete any type of job.
- Back up for on-call schedule for the Emergency Response Team
- Train on adherence to Program requirements (SLA, DRP, TPA compliance)
- Play any role in the ERT as needed
- Back up for Production Coordination
- Work toward leadership development in core leadership skills, get feedback in at least 2 certifications per year
- Participates in marketing and business development
- Participates in the collection process of payment from customers
- Meet with team no less than weekly for Management meeting.
- Visit field staff and job sites as the need arises.
- Attend and actively participate in leadership development trainings
- Participates in marketing and business development as the need arises
- Participates in the collection process of payment from customers
- Complete special assignments as requested by Operations Manager
- Participates in emergency services when an All hands-on deck scenario arises
- Participate in on-going problem solving and practicing continuous improvement of the department and company as a whole
- Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team
- Full time Monday through Friday 7am 5pm and based at Paul Davis office.
- This requires after hours availability, including weekends, and/or holidays
- The is an on-call role (Backup to on call team leads)
- Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.
- Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.
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Service Manager Emergency Response Team - Saint Paul, United States - Paul Davis Restoration of Greater MSP and the Northland
Description
Job Description
Job DescriptionService Manager - Emergency Response Team (Mitigation & Contents)
Reports To: Operations Manager
SUPERVISES: ERT Technicians
Evaluated By: President, Operations Manager, Peers
Basic Functions:
The ERT Service Manager is responsible for the operational development of the Emergency Response Team (Mitigation & Contents Team). The Service Manager is responsible for Training, Developing, and Retaining members of the ERT through individual & classroom learning plans. The Service Manager is responsible for setting the example for field excellence in alignment with industry standards.
Basic Requirements:
Evaluated On:
Overall Duties Include:
High Level Job Duties include:
Hours:
Reward:
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