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    Director of Customer Success - Dallas, United States - Steer Health

    Steer Health
    Steer Health Dallas, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    We are seeking a dynamic and experienced Director of Customer Success to join our team. As a leader in the digital health space, we're looking for someone who can scale our SaaS operations while maintaining a laser focus on customer satisfaction. This role is perfect for a leader who thrives in a fast-paced environment and is passionate about driving excellence in customer delivery.

    Key Responsibilities:

    • Develop and execute customer success strategies that ensure customer satisfaction, retention, and growth.
    • Lead and scale the customer success team, providing guidance, and mentorship to achieve exceptional performance.
    • Drive the implementation of data-driven approaches to track and enhance customer experiences.
    • Collaborate with cross-functional teams (Sales, Marketing, Product Development) to align customer success initiatives with company goals.
    • Establish and refine customer success metrics and KPIs to measure performance and identify areas for improvement.
    • Engage with key customers to understand their needs and ensure our services exceed their expectations.
    • Foster a culture of continuous improvement, encouraging innovation and efficiency in customer service delivery.
    • Conduct regular reviews of customer feedback, market trends, and competitive insights to inform strategy adjustments.
    • Represent the voice of the customer internally, providing insights to the product team for future enhancements.

    Requirements

    • Bachelor's degree in Business, Marketing, or related field. A Master's degree is a plus.
    • Minimum 5 years of experience in customer success or account management in SaaS companies, with a proven track record of scaling customer success functions.
    • Strong leadership skills with the ability to motivate and guide a team.
    • Excellent communication and interpersonal skills, with a talent for building strong customer relationships.
    • Data-driven mindset with experience in utilizing metrics and analytics to guide strategies.
    • Demonstrated ability in driving customer retention and growth.
    • Deep understanding of customer success best practices and the digital health market.
    • Agile and adaptable to changing environments, with the ability to manage multiple priorities effectively.

    Benefits

    Health, Vision and Dental

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