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    Customer Success Manager - Dallas, United States - Jobtread

    Jobtread
    Jobtread Dallas, United States

    1 week ago

    Default job background
    Description
    Full Time, On Location

    |

    Dallas, TX

    |

    Base Salary + Bonus
    JobTread is seeking dedicated individuals to join our growing Customer Success Team as a Customer Success Manager. This position is responsible for building a positive, supportive relationship with our growing client base.

    Strong Customer Success Managers demonstrate high technical aptitude, are friendly and approachable, and show a willingness to go above and beyond to meet customer needs.

    Through excellent verbal and written communication skills, this position will focus on retaining customers and ensuring their satisfaction with the JobTread software.

    This position offers a unique opportunity to join a rapidly growing company in an entrepreneurial, team-based environment.
    Responsibilities

    Manage a portfolio of 100+ unique customers
    Become a JobTread product expert and quickly learn ongoing product updates
    Perform ongoing assessment & outreach to ensure customer success
    Provide consultative feedback to improve customer workflows
    Contribute to product knowledge base & video library
    Record and manage all customer activities in Salesforce
    Work closely with the Development Team to identify and communicate product issues and development requests
    Ideal Candidates

    Bachelor's Degree or equivalent experience preferred
    1-2+ years customer success or account management experience at a SaaS or software company preferred
    Prior work experience or knowledge of the construction industry is a MAJOR plus
    Experience with productivity tools like Salesforce, Slack, etc also a plus
    Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
    Strong attention to detail, positive attitude, and a clear communicator
    Thrive in a dynamic, collaborative environment with a passion for achieving results
    You see problems coming and get in front of them; you follow up and gets things done
    Organized, thorough, efficient, and complete tasks appropriately in a timely manner
    Ability to manage multiple projects simultaneously
    Great with first impressions and can engage a range of customers from individual business owners to C-level executives and everything in between
    Can be flexible with after-hours work on occasion for specific customer needs
    Join a small, growing team as an early team member.
    Upward career mobility at a high-growth startup.
    Make an impact and advance your career development.
    Opportunity to become an innovator and solve real-world problems for construction.
    Creative and entrepreneurial working environment
    Work every day with successful, smart, and highly motivated people.
    Electronic standing/sitting desks with top of the line secondary monitors.
    Weekly Team Lunch, Happy Hours, and other team events.
    Casual dress code.
    Dental, health, and vision insurance
    Paid training
    Vacation and other Paid Time Off
    About JobTread


    JobTread provides end-to-end construction management software that helps construction businesses manage all of their processes, from pre-construction through to project completion.

    Our full suite of features includes everything construction businesses need to manage their jobs, team members, documents, photos, customers, vendors, and sub-contractors all in one place.

    And our budget-first approach creates financial transparency at every stage of a project. Get organized, complete your projects on time, and increase your profits with JobTread.
    JobTread's mission is to leverage technology to create more profitable construction companies.

    Come be a part of the fun and challenging environment at our headquarters conveniently located in Dallas, TX right off Interstate 635 & Coit Rd.

    #J-18808-Ljbffr
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