- Promptly secure delivery, pick-up and rescheduling appointments, recording details/directions in the system.
- Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver.
- Manage order entry and create orders for customers through systems, phone, and email.
- Reschedule appointments for pick-up/delivery.
- Supervise and Monitor pools in the market where your customers have trailer pools.
- Exercise discretion and independent judgement regarding handling demanding situations and provide timely escalation and/or feedback to direct supervisor about service failures, customer complaints, or other matters requiring attention.
- Maintain and Monitor service levels provided to MWL customers as required.
- Provide Accessorial Approvals
- Quickly and proactively resolve problems that arise while the load is in transit.
- Accurately enter EDI reason codes for scorecards
- Other duties as assigned (Based on business need)
- Bachelor's degree in marketing, logistics, or related field preferred or must have a minimum of 2 years demonstrated/related transportation industry experience and minimum of 2 years of strong customer service experience.
- Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
- Working knowledge of McLeod preferred
- Excellent written and verbal skills with emphasis on professional phone and email etiquette
- Excellent interpersonal skills with ability to build positive relationships with customers and team members.
- Superior organizational skills and detail orientation
- High customer service orientation
- Team player with proven ability to excel in a team-based environment.
- Possess a sense of urgency.
- Ability to multi-task, plan/prioritize and execute quickly in a fast-paced environment.
- Quick learner with ability to receive and give clear instructions.
- Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively.
- Strong initiative and can work independently.
- Takes initiative to assess and improve operational efficiencies of normal work tasks.
- Excellent time management and prioritizing skills.
- Must be able to handle several tasks at once in a fast-paced environment.
- Takes pride in work, exhibiting accuracy and attention to detail.
- Solution-oriented mindset.
- Ability to work in ever-changing, dynamic environments.
- Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development.
-
Customer Success Advisor
2 weeks ago
Dubber Dallas, United StatesAbout DubberDubber is the world's leading conversation platform used by some of the world's largest communication networks. We are proud to offer innovative products that enable any business to unlock the potential in every conversation through AI-enriched conversational data. · ...
-
Wealth Management Sales
3 weeks ago
Equitable Advisors Dallas, United StatesEquitable Advisors · At Equitable Advisors, we value your ambition. We work hard to create a culture where you can move forward as fast as you're capable. Our #VP24 program is an established management track designed to help accelerate your success as a Financial Professional. · ...
-
Entry Level
4 weeks ago
Equitable Advisors Dallas, United StatesAt Equitable Advisors, we value your ambition. We work hard to create a culture where you can move forward as fast as you're capable. Our #VP24 program is an established management track designed to help accelerate your success within the program where you can join our 2-year man ...
-
Client Relations Associate II
2 weeks ago
Innovayte Dallas, United StatesThis position is based out of our Dallas, TX office and is eligible for a hybrid schedule after training period. · JOB OVERVIEW · The role of the Client Relations Associate II (CRA II) is vital in ensuring seamless operations and exceptional service to financial advisors. This po ...
-
Equitable Advisors Dallas, United StatesLemnis Capital - Management Development Program At Lemnis Capital, we value your ambition. We work hard to create a culture where you can move forward as fast as you're capable. Our #LCElite program is an established management track designed to help accelerate your success withi ...
-
Wealth Management
3 weeks ago
Equitable Advisors Dallas, United StatesLemnis Capital, is in alliance with Equitable. Equitable Advisors founded in 1859, is a leading firm in the financial services and insurance industry with a mission to help people build fulfilling futures grounded in our stability, innovative solutions and commitments to our clie ...
-
Senior Financial Advisor- CFP
2 weeks ago
The Vanguard Group Dallas, United StatesWe believe that everyone should be given a chance to succeed – and that starts with you. As a Senior CFP Financial Advisor, you'll develop tailored strategies that will help our clients achieve their unique financial goals. Advance your career in a team environment where it's the ...
-
Entry Level Wealth Management
4 weeks ago
Equitable Advisors Dallas, United StatesAt Lemnis Capital, we value your ambition. We work hard to create a culture where you can move forward as fast as you're capable. Our #LCElite program is an established management track designed to help accelerate your success within the program where you can join our 2-year mana ...
-
Growth Consultant
3 weeks ago
Hilltop Securities Inc. Dallas, United StatesHilltopSecurities is currently looking to hire two Growth Consultants. The Wealth Management Advisory Services and Products team provides holistic product solution from financial planning, income solutions, fee-based solutions and services to registered advisors in Hilltop Securi ...
-
Sr Trust Client Assistant
1 week ago
Comerica Bank Dallas, United States Full timeJob Description · Trust Client Assistant, Senior · Our Strategic Alliance is a professional collaboration between two great financial firms. Our alliance allows clients to take advantage of Comerica Bank & Trust, 's professional trust administration capabilities, as well as the ...
-
Senior Wealth Advisor
2 weeks ago
Weaver Dallas, United StatesWeaver is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. Recently, Weaver launched · Weaver Capital Advisors, LLC . The firm is expanding into this new advisory service area to help high net worth a ...
-
Wealth Management Sales Associate
4 days ago
Equitable Advisors Dallas, United StatesJob description · Join our dynamic and innovative wealth management firm that is dedicated to helping clients achieve their financial goals and secure their financial future. We are seeking a talented and ambitious Wealth Management Sales Associate to join our team with the oppor ...
-
Advisory Platform Consultant
2 weeks ago
Cetera Dallas, United StatesDevelop & build advisory business on Cetera's platforms through relationship building & advisory business consulting with a pipeline of advisors without advisory business experience through a goto-market strategy of attraction & engagement developed & implemented for the assigned ...
-
Internal Wholesaler
4 weeks ago
NexPoint Dallas, United StatesNexPoint is a leading alternative investment advisor. NexPoint manages a suite of products that provide access to differentiated investment opportunities. The NexPoint product suite covers a range of vehicles, including listed REITs, real estate private placements, 1031 exchanges ...
-
Digital Marketing Manager
3 weeks ago
Lucas James Talent Partners Dallas, United StatesDigital Marketing Manager · Located in Dallas, Five Star Global is looking for a motivated Digital Marketing Manager to join our Marketing team. The successful candidate will bring an outstanding track record of career success in the digital media/publishing industry. Our ideal c ...
-
Internal Wholesaler
4 weeks ago
NexPoint Dallas, United StatesNexPoint is a leading alternative investment advisor. NexPoint manages a suite of products that provide access to differentiated investment opportunities. The NexPoint product suite covers a range of vehicles, including listed REITs, real estate private placements, 1031 exchanges ...
-
Vice President Private Wealth
3 weeks ago
Suncap Technology Dallas, United StatesPrivate Wealth VP · The Vice President is a critical member of the Wealth Management Team and is the firm's face to the market. The principal role of the VP is to constantly develop new clients and raise assets for the firm, and maintain a close, ongoing relationship with their e ...
-
Client Advisor
2 weeks ago
Armani Group Dallas, United States Full time RegularJOB DESCRIPTION · Client Advisor | A|X North Park | Part-Time · As an associate with Giorgio Armani Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combi ...
-
Commercial Real Estate Advisor
4 weeks ago
Cresa Dallas, United StatesCommercial Real Estate Advisor · Start Date Immediate · Location Dallas TX · Description Now is the time for a transformative change to enhance your career. · At Cresa, we believe in being the change. Our purpose is to think beyond space, strengthening those we serve and e ...
-
Jo Malone Beauty Associate
2 weeks ago
Neiman Marcus Group Dallas, United States Full timeJo Malone Beauty Associate - NorthPark Center-() Description Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our ro ...
Customer Success Advisor - Dallas, United States - M W Logistics LLC
Description
Job Title: Customer Success AdvisorMW Logistics is currently positioning itself for growth. We are seeking individuals for the Customer Success Advisor position to join our team.
The Customer Success Advisor is responsible for providing multi-level operational support and customer service for customers through tracking and tracing activity (inbound/outbound phone calls, text, emails), ensuring on-time delivery and pick-up.
Responsibilities:
Hours: In-office, 8:00am - 5:00 pm. A one-hour lunch between 11:00 am - 1:00pm as scheduled by department leadership to ensure ongoing coverage. As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.
Reports to: Director of Operations
Physical requirements: Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.
Working conditions: Office environment