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Technical Account Manager - Fremont, United States - Hyve Solutions
Description
@HYVE Solutions,missions to help customers, business partners, and employees achieve success through shared goals, strategies, resources and technology solutions.
Technical Account Manager
Level IV $120K - $140K
Primary Responsibilities
Serve as the technical post sales and Sustaining project contact as the face of the company for our customer support teams
Understand the end-to-end process for RFP, NPI, and Manufacturing to better triage customer cases
Ability to create technical content that can be digested by all audiences
Ownership of resolution of any customer reported technical issues
Engage with customers at all levels of their organization
Project manage resolution of technical issues with cross functional engineering teams
Lead project postmortems and advocate for continuous improvement
Be the forward-thinking voice of the customer and anticipate their needs
Lead the overall resolution and control messaging for escalated customer cases
Document knowledge best practices for reuse throughout the company
Support the sales teams in identifying account expansion opportunities
What You'll Need
Bachelor's Degree or equivalent experience
Strong critical thinking skills and experience leading highly complex products through technical support, product development or project management
Consistent track record of being a self-starter, balancing multiple tasks simultaneously, prioritizing workload effectively, and growing in a dynamic environment
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent communication skills, written and verbal
Willingness to learn
Proven problem-solving skills
Collaborative attitude
Commitment to customer success
5+ years of relevant work experience
Ability to travel up to 25%
Preferred Qualifications
Knowledge of server and rack hardware design
Experience working with large Cloud providers and Hyperscalers
5+ years of Sales Engineering or Technical Project Management experience
@ HYVE Solutions , we believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion make us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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