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    Client Service Manager, Security - San Jose, United States - Palamerican

    Palamerican
    Palamerican San Jose, United States

    1 week ago

    Default job background
    Description
    Overview

    PalAmerican Security is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities.

    We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to offer.

    Job Skills / Requirements

    PalAmerican is looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients, and assist in bringing new clients on board.

    The CSM will help our clients better understand the full potential of our products and act as a liaison between client and customer service.

    Our CSM will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

    In addition to recruitment of new guards for their corresponding sites.

    Yearly Compensation is $85,746.32

    Duties of the Client Services Manager, Security includes:

    The Client Services Manager serves as a liaison between the organization and our customers and works to ensure that customer service is of the highest of standards – capable of representing PalAmerican in a professional manner in the security industry

    Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards

    Develop and maintain effective relationships with clients and employees and serve as the liaison between PalAmerican, our clients, and our assigned staff

    Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as PalAmerican policy, providing assistance when necessary, and initiating corrective action as required

    Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts
    Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

    Pre and post contract roll-out management
    Oversee all operations (scheduling/payroll/finances)
    Schedule meet and greets and orientations
    What You'll Get

    Superior Benefits

    benefits including:
    Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, PTO, Paid Holidays, Vacation and Sick Time

    Company Paid Training

    we pay for all your training including additional safety and security related courses

    Promotion from Within
    Minimum Qualifications of the Client Services Manager, Security includes:

    Must be at least 25 years of age
    Must have High School Diploma or GED
    Must be able to pass a Criminal Background Check, Drug Screen, and re-screening as necessary Must be authorized to work in the United States
    Must be able to obtain and maintain any applicable licenses or certifications
    Ability to communicate effectively in person and in writing
    Proficient in the use of Microsoft Outlook, Word, Excel
    Proficient in the use and understanding of technology

    Education Requirements:
    High School Diploma/GED

    Education Requirements (Any)
    Associate's Degree
    Bachelor's Degree

    Certification Requirements (All)
    Driver's License
    BSIS Guard Card

    Additional Information / Benefits

    We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.


    Benefits:
    Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Short Term Disability, Long Term Disability

    Screening Requirements:
    Motor Vehicle, Drug Screen, Criminal Background Check

    #J-18808-Ljbffr
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