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    Assistant Front Office Manager - Las Vegas, United States - Marcus Corporation

    Marcus Corporation
    Marcus Corporation Las Vegas, United States

    4 weeks ago

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    Description

    The purpose of this position is to administer Front Office policies, programs and practices, including planning, organizing, implementing, and coordinating.

    This position is part of a management team that is responsible for the day to day operations of the front of the house including guest transactions, bell services, night audit and loss prevention.


    Essential Functions:

    • Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
    • Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
    • Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
    • Ensure guest reservation policies, standards and procedures are met.
    • Ensure the effective resolution of any complaints/challenges.
    • Ensure loss prevention procedures are efficiently followed and any issues immediately resolved.
    • Ensure guest check-in/check-out procedures are efficiently followed and any issues are immediately resolved.
    Qualifications and Physical/Mental Requirements


    • Minimum 21 years of age,
    • Proof of authorization/eligibility to work in the U.S. Minimum
    • 2 years hotel supervisory or management experience preferred
    • Knowledge and experience of the operation of a condo-hotel is preferred
    • Previous SMS Host preferred. Microsoft Office experience required.
    The Platinum Hotel is an Equal Opportunity Employer.

    #MHRE

    Additional Information
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