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    Front Office Manager - Las Vegas, United States - Hilton Grand Vacations

    Hilton Grand Vacations
    Hilton Grand Vacations Las Vegas, United States

    1 day ago

    Hilton Grand Vacations background
    Description
    Job Description


    Join the team at Hilton Grand Vacations on the Boulevard as Front Office Manager and be a part of one of the most outstanding and family-inspired Las Vegas timeshare resorts.

    Located on the north end of the Las Vegas Strip, our 1228 rooms resort boasts of large multi-bedroom suites and a stunning design

    For over 30 years, we have been Hilton's exclusive timeshare brand, delivering exceptional vacation experiences to travel enthusiasts worldwide.

    At HGV, our top priority is to provide our members and guests with high-quality vacation ownership options, along with unmatched services and benefits.

    As Front Office Manager, your role is meaningful for driving the success of our resort. You will be a hands-on leader responsible for completing your duties in alignment with our service culture.

    It is essential that you have the expertise and professionalism to ensure that our operations are conducted efficiently and effectively.

    If you believe you are the right fit for this role, we encourage you to apply today.

    Here's why you will love it here:

    • Recognition Programs and Rewards
    • Excellent health care options, including medical, dental, and vision
    • A people-first culture
    • Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
    • Employee Assistance Program that supports your physical and mental well-being.
    • Paid Vacation Time and Paid Sick Days
    • 401(k) program with company match
    • Tuition reimbursement programs
    • Numerous learning and advancement opportunities
    • And more

    Key Responsibilities:

    • Counseling and mentor team members to meet the standards and policies set for all team members.
    • Ensure that all guests/owners are treated efficiently and courteously and that all Hilton standards are being applied.
    • Responsible for training and direction of new and existing front desk employees.
    • Work in conjunction with accounting to maintain and minimize levels of account receivables.
    • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
    • Assist in the daily maintenance of room inventory status to achieve efficient levels of revenues while maintaining high levels of guest satisfaction.
    • Supervise the activities of the front desk personnel.
    • Ensure the timely completion of performance appraisals.
    • Responsible as the primary MOD when senior resort leaders are not present.
    • Other duties as assigned by management
    Qualifications


    What are we looking for:
    To fulfill this role successfully, you must possess the following minimum qualifications and experience:


    • High School Diploma/GED
    • Up to 5 years of related experience.
    • Minimum two years of supervisory/management experience
    • Prior cash handling and computer experience are required.
    • Two to four years of direct front desk or front office operations experience in a hospitality environment, including two years in a supervisory capacity.
    • Availability to work varying shifts, including weekends and public holidays.
    • First Aid and CPR-certified
    • AED Certified
    We are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Please contact us to request accommodation.
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