Sarah De Piazza

Experienced Professional with many years of activity  in sales and administration back office, combined with solid training and a strong aptitude for continuous learning. Able to both act profitably in team or independently when required, she stands out for his excellent organizational, social and time management skills as well as deep  knowledge of SAP and AS400  softwares. Works effectively with cross-functional teams in ensuring operational and service excellence.Personal interests: trip planning, ballet, reading, entertainment, animal and nature lover, actively involved in charity projects.

2008 – present- Office  and  Customer Care, Export Department 

GIVI  S.p.A. (GIVI group ) – Flero (BS)  

 . Taking care of  all operational needs (e.g. price communication, product information, order status information) of non-European branches so as wholesalers and OEM customers.

. Order entry and coordination with the purchasing/production/shipping and invoicing office.

. After-sales assistance in collaboration with sales managers.

. Monitoring credit lines and payments, strong commitment in achieving  management target, translations, control of issued invoices.

November 2007- April 2008-Purchasing  Department 

Ime  S.P.A. Manerbio (BS) 

. Purchase orders entry  and confirmations check. 

. Written and phone reminders to Italian and foreign suppliers based on production line needs.

. Coordinating with back office and  Customer Care (domestic and international)

August  2004 – February 2008 - Coating Ricofin Srl – Cernusco Sul Naviglio (MI)  

. Same duties as in  my current position.

. Coordinating  Italian and foreign branches to provide assistance to customers in Italy, Europe and outside Europe.

December 2004 August 2005 - Back Office -Office of vital statistics

City Hall offices - Cernusco sul Naviglio (MI) 

. Full management of registration and modification of  resident citizens files. 

.Processing municipality immigration and emigration  bureaucracy through both PC and paper systems in collaboration with the city of origin and destination of each citizen. 

. Coordination with the City Hall  administration and with  Public Relations Office. 

May 2004 Ottobre 2004 -Recruitment specialist 

Worknet S.P.A.(Brescia)  

. CVs first evaluation and interviews with candidates, 

. Contacts with customer companies to understand their specific needs.

. Full management of hiring documents so as registration of professional  profiles in the portal.

July 2003 April 2004 -Head of baby accessories and furniture dept.

Baby Farma srl  - Vignate (MI)   

. Coordinating a team of 5 employees (management of shifts and customer assistance, set-up) 

. Monitoring customer satisfaction.

. Analysis of department turnover to achieve  the goals  set by the management.

. Stock and reorders check.

. Management of baby shower wishlists (welcoming future parents, consultancy and definition of the order, monitoring of delivery in compliance with the established deadlines).

2002- 2003 - Initial professional experiences 

. Sales and inventory clerk at Decathlon store 

. Secretarial activities at sales office in various companies in Cernusco sul Naviglio .

. 2001- 5 yeas Public Relations Masters Degree at IULM University Milan   Grade:/110
. 1995 - High school foreign languages diploma at  Liceo S’Agostino Gorgonzola (MI). Grade: 52/60

. September 1998  and September /October 2001 English  intensive classes at  California State University Northridge Los Angeles CA  and later at  EF English School Boston MA