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Service Operations Manager
1 week ago
Havel Fort Wayne, United States**Who We Are** · Havel provides single-source solutions that meet a wide variety of facility design, installation, operation, and maintenance requirements. For more than 60 years, we have learned to anticipate operational needs, identify new technology trends, and provide constru ...
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Clinical Services Manager
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Maple Heights Behavioral Health Fort Wayne, United StatesOverview: · PURPOSE STATEMENT: · We're growing Maple Heights Behavioral Health is seeking a Social Worker for Clinical Services Manager to oversee social services and activities therapy. · **Responsibilities**: · ESSENTIAL FUNCTIONS: · - Provide oversight and support to all clini ...
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Service Manager
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Goodyear Fort Wayne, United StatesGoodyear - Fort Wayne, IN [Department Supervisor] As a Service Manager at Goodyear, you'll: Manage the service department; Assist Center Manager in achieving sales, units, and profited budgeted objectives; Assist with hiring, training, and managing associates; Communicate specifi ...
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MCMAHON TIRE SERVICE INC Fort Wayne, United StatesService Manager · Independence Drive Location Job Type Full-time Description McMahons Best-One Tire & Auto Care is a family owned company that has been in business in Fort Wayne for over 50 years. · Here at McMahon's Best-One, we are committed to our customers, the services we ...
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Nursing Service Management
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Stellar Enterprises Lake Everett, United StatesAre you passionate about helping people in your nursing profession and value finding joy in your work? · ▸ If a respectful work environment is important to you · ▸ If you are looking for a strong team and a positive work atmosphere · ▸ If appreciation and recognition motivate ...
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Customer Service Manager
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DXP Enterprises Avilla, United States**Do you want to grow with us?** At DXP we are **passionate** about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the **highest quality** of customer service through our expertise of the products we distribute and ...
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Professional Services Manager
1 week ago
Sharetec Fort Wayne, United StatesJob Type · Full-time · Description · Sharetec is looking for a Professional Services Manager - Integrated to join our team · At Sharetec, we believe in a people first business. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions ...
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Service Operations Manager
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Emcor Inc Fort Wayne, United StatesWho We Are · Havel provides single-source solutions that meet a wide variety of facility design, installation, operation, and maintenance requirements.For more than 60 years, we have learned to anticipate operational needs, identify new technology trends, and provide constructio ...
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Constituent Services Manager
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Service Operations Manager
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EMCOR Group Fort Wayne, United StatesHavel is looking for a Service Operations Manager in Fort Wayne, IN. In this position, you will be responsible for managing customer maintenance agreements, supervising Service Technicians, and the overall success of the division. Essential Duties an Operations Manager, Service T ...
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Service Operations Manager
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Emcor Inc Fort Wayne, United StatesWho We Are Havel provides single-source solutions that meet a wide variety of facility design, installation, operation, and maintenance requirements.For more than 60 years, we have learned to anticipate operational needs, identify new technology trends, and provide construction s ...
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Professional Services Manager
2 weeks ago
Northern Data Systems Fort Wayne, United States: Sharetec is looking for a Professional Services Manager - Integrated to join our team At Sharetec, we believe in a people first business. We have the opportunity to make millions of peoples lives easier by developing innovative solutions for credit unions and their members to u ...
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Service Account Manager
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Clinical Services Manager
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Maple Heights Behavioral Health Fort Wayne, United StatesOverview: · PURPOSE STATEMENT: · We're growing Maple Heights Behavioral Health is seeking a Social Worker, for Clinical Services Manager to oversee social services and activities therapy. Our 120 bed inpatient behavioral health faciltiy opened in January 2023. · Responsibiliti ...
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Client Service Manager
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Gallagher Fort Wayne, United StatesAbout Us: · Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, ...
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Food Service Manager
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Professional Services Manager
2 weeks ago
Northern Data Systems Fort Wayne, IN, United StatesSharetec is looking for a Professional Services Manager - Integrated to join our team · We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. As a key member of our Pro ...
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Administrative Services Manager
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RECIRCULATION TECHNOLOGIES LLC Fort Washington, United StatesJob Description · Job DescriptionPrimary Duties Include: · 1. Develop proposals and presentations for customers using Word/Excel/PowerPoint · 2. Manage Job Set-Up and materials buying for new projects · a. Buying based on formulas and standard pricing lists with limited number of ...
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Internal Service Management
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Emerald Enterprises Zanesville, IN, United States Freelance**Welcome to WISAG, one of the leading service companies in Germany for the fields of aviation, facility, and industry. With over 50,000 employees, we are dedicated to providing top-quality services every day.** · **At WISAG Production Service, we see ourselves as partners to the ...
Professional Services Manager - Fort Wayne, United States - Northern Data Systems
Description
:Sharetec is looking for a Professional Services Manager - Integrated to join our team
At Sharetec, we believe in a people first business.
We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis.
Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.
As a key member of our Professional Services team, the Integrated Services Manager will play a pivotal role in managing and optimizing integrated services, ensuring the delivery of high-quality solutions to our credit union and financial institution clients, and driving an overall bold, powerful, and caring culture within our Professional Services team.
The ideal candidate will have a financial institution background with an understanding of professional services, working with 3rd party vendors, integrations and will have experience managing a Professional Services team to help them achieve both the long-term goals of the department as well as their personal career goals.
This is a full-time exempt position with the flexibility to be based as a hybrid employee in one of three office locations (Fort Wayne, IN; Canfield, OH; Waco, TX) or fully remote, provided the candidate is based in the specified states (list provided below).
Essential duties and responsibilities will include :
Lead a Professional Services team of Integrated Specialists, partnering with PS managers, who are critical in delivering customer implementations, through onboarding and ongoing relationships.
Lead the strategy and vision for the Integrated Services function, partnering with the PS leadership team to align the team's direction with the broader mission of the Customer Experience Group.
Identify areas for improvement by understanding the underlying root causes of inefficiencies and partnering with the PS teams to lead change management.
Set career objectives with individual contributors and proactively manage them towards achieving performance objectives (KPIs) while developing the team members against our core competencies.
Lead the advancement of Integrated Services processes by maximizing efficiency, values, and customer experiences across the customer lifecycle.Ensure attainment of core KPIs - CSAT, billable utilization, team NPS, and more.
Act as a point of escalation to ensure prompt resolution of implementation risks and issues.
Build strong partnerships across the organization
Qualified candidates should have :
Bachelor's degree in Business, Communications, Information Technology, or a related field.
Familiarity with credit union operations, financial institutions or SaaS experience.
3+ Years Management Experience
5+ Years Customer facing experience
Knowledge of industry trends and best practices.
Preferred Qualifications:
5+ years Professional Services management experience
3+ years integration experience
Certifications such as Six Sigma, CAPM, PMP or comparable programs
Why Sharetec:
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets.
We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together.
We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays (including your birthday off), $1,000 employee referral program, 401(k) and 401(k) matching.
We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and virtual escape rooms.
Sharetec is an equal opportunity employer.REMOTE CANDIDATES:
This position is open to candidates residing in the following states:
Arizona, Colorado, Florida, Iowa, Illinois, Indiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin.
Please note that applications from candidates outside of these states will not be considered for this remote position.#ZR
Requirements:
Compensation details:
Yearly Salary
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