- Lead a Professional Services team of Integrated Specialists, partnering with PS managers, who are critical in delivering customer implementations, through onboarding and ongoing relationships.
- Lead the strategy and vision for the Integrated Services function, partnering with the PS leadership team to align the team's direction with the broader mission of the Customer Experience Group.
- Identify areas for improvement by understanding the underlying root causes of inefficiencies and partnering with the PS teams to lead change management.
- Set career objectives with individual contributors and proactively manage them towards achieving performance objectives (KPIs) while developing the team members against our core competencies.
- Lead the advancement of Integrated Services processes by maximizing efficiency, values, and customer experiences across the customer lifecycle.
- Ensure attainment of core KPIs - CSAT, billable utilization, team NPS, and more.
- Act as a point of escalation to ensure prompt resolution of implementation risks and issues.
- Build strong partnerships across the organization
- Bachelor's degree in Business, Communications, Information Technology, or a related field.
- Familiarity with credit union operations, financial institutions or SaaS experience.
- 3+ Years Management Experience
- 5+ Years Customer facing experience
- Knowledge of industry trends and best practices.
- 5+ years Professional Services management experience
- 3+ years integration experience
- Certifications such as Six Sigma, CAPM, PMP or comparable programs
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Professional Services Manager - Fort Wayne, United States - Sharetec
Description
Job Type
Full-time
Description
Sharetec is looking for a Professional Services Manager - Integrated to join our team
At Sharetec, we believe in a people first business. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.
As a key member of our Professional Services team, the Integrated Services Manager will play a pivotal role in managing and optimizing integrated services, ensuring the delivery of high-quality solutions to our credit union and financial institution clients, and driving an overall bold, powerful, and caring culture within our Professional Services team. The ideal candidate will have a financial institution background with an understanding of professional services, working with 3rd party vendors, integrations and will have experience managing a Professional Services team to help them achieve both the long-term goals of the department as well as their personal career goals.
This is a full-time exempt position with the flexibility to be based as a hybrid employee in one of three office locations (Fort Wayne, IN; Canfield, OH; Waco, TX) or fully remote, provided the candidate is based in the specified states (list provided below). The role involves an expected travel commitment of up to 20%. The starting salary for this position is $85,000 - $100,000.
Essential duties and responsibilities will include:
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays (including your birthday off), $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and virtual escape rooms.
Sharetec is an equal opportunity employer.
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Arizona, Colorado, Florida, Iowa, Illinois, Indiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin.
Please note that applications from candidates outside of these states will not be considered for this remote position.
#ZR
Salary Description
$85,000 - $100,000/annually
Professional Services Manager professionals in Fort Wayne
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