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    IT Desktop Specialist - New York, United States - Summit Health

    Summit Health
    Summit Health New York, United States

    1 week ago

    Default job background
    Full time
    Description

    Description

    The IT Desktop Specialist (Field) technical role supports and maintains organizational computer systems, desktops, and peripherals. This role includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The IT Specialist will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.

    Responsibilities

  • Support development and implementation of new computer projects and hardware installations.
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Partake in scheduled support rotation – After-hours, weekend and Phone Support as needed.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Administer and resolve issues with end-user workstation, network and software products.
  • Receive and respond to incoming calls, chat messages, and work orders regarding desktop problems.
  • Ensure desktop connections, such as network jacks, are in proper working order.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • Liaise with third-party support and PC equipment vendors.
  • Perform related duties consistent with the scope and intent of the position.

    • Position Requirements

  • Associates degree or technical school with industry experience; A+ Certification a plus
  • 2-5 years experience in L1/L2 Help Desk Support.
  • Travel to sites required

    • Benefits*

  • A friendly and fast-paced environment working with passionate people
  • Outstanding growth opportunities
  • Time Off
  • Medical, Dental and Vision Insurance
  • Short/Long Term Disability, HSA, and Life Insurance
  • 401K plan

    • About Our Commitment

    Total Rewards at VillageMD

    Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

    Equal Opportunity Employer

    Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

    Safety Disclaimer

    Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at .

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