- Conduct quality assurance reviews and research scanned and indexed documents for accuracy and completeness.
- Collaborate with team members to investigate, locate, and retrieve physical and electronic documents for client cases.
- Analyze and resolve issues or problems that may arise within assigned cases.
- Manage incoming and outgoing mail, including sorting, collating, batching, postage metering, counting, date stamping, filing, and alphabetizing.
- Utilize Kofax software to scan, index, and upload documents into electronic case files.
- Interact with team members face-to-face to scan documents and answer questions about the scanning process.
- Perform essential clerical tasks such as records maintenance, email communication, data compilation for reports, secure document purging, data verification, form completion, data entry, and operating various office equipment.
- Quality Assurance Expert: A detail-oriented individual with a keen eye for accuracy to ensure scanned and indexed documents meet high standards.
- Client Service Champion: Someone who enjoys interacting with team members and clients, providing assistance, and resolving inquiries related to document processing.
- Problem-Solving Investigator: A resourceful individual who can troubleshoot issues, analyze problems, and find solutions to ensure efficient case management.
- Organized and Efficient Professional: A well-organized individual with strong time management skills to handle various clerical and administrative tasks effectively.
- Tech-Savvy Team Player: Someone comfortable using computers, document scanning software (Kofax), and other office equipment to contribute to a collaborative work environment.
- Office work environment
- Work shift: Monday - Friday from 8:00 am. - 4:30 pm. (CST)
- Location Details: DHS Milwaukee Enrollment Services (MiLES), 6055 N 64th, Milwaukee, WI 53218
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Document Scanner Quality Clerk - Milwaukee, United States - Gainwell Technologies LLC
Description
Summary
This position encompasses multiple roles within the Milwaukee Document Processing Unit that requires the ability to communicate effectively with leaders, peers, and the client.