Jobs
>
Tempe

    Customer Service Representative Support Coordinator - Tempe, United States - MedImpact

    MedImpact
    MedImpact Tempe, United States

    1 week ago

    Default job background
    Description

    Location: **Tempe, AZ** Remote Location: **CSR Support Coordinator**

    MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team

    At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution

    **The Scoop:**

    Provides outstanding customer service to pharmacies, physicians, health plan sponsors, and their members, beneficiaries, or employees by responding to and resolving phone inquiries related to benefit information, claims adjudication, eligibility verification, prior authorization, and other PBM processes.

    Provides research support for multiple internal departments including: Contact Center, Prior Authorization, Claims, Configuration Services, Pharmacy Network Management, Client Teams, Legal and Accounting. Provides direct member support through internet email requests, Partners with Business Solutions on the client support team for MedAccess requests. Supports direct client requests to meet service commitments. Ensures client requirements are being met by reviewing design set up and claims adjudication. Provides suggestions to improve workflow processes.

    **What You Get To Do:**

    Support department training and skill development initiatives through demonstrating best practices, mentoring and providing training support as assigned

    Interact with various departments including internal customer service team, clients and internal/external representatives in order to resolve customer service related issues

    Enter authorizations requested by phone using established on-line protocols and customer service notes

    Ensure accuracy and completeness when entering the authorization (including thorough documentation in comments section, reason for override, use of correct status code, etc.)

    Identify opportunities for improvement in work processes, operating systems, training programs and quality initiatives

    Understand interdepartmental processes as they affect the Contact Center; Prior Authorization, Claims, Configuration Services, Pharmacy Network Management, Provider Auditing and Accounts Receivable

    Identify and track opportunities to improve the delivery of service, including coordinating the issue resolution procedure; recommending process improvements

    Coordinate special projects assigned, including delegation of work and follow-through

    Utilize multiple programs such as MedAccess, SalesForce, MedResponse to research and resolve complex issues in benefit design and claims adjudication processes

    Provide outbound call services to pharmacies, members and physicians for requests

    Utilize knowledge of the business to research and resolve requests from Contact Center, Prior Authorization, Claims, Configuration Services, Pharmacy Network Management, Legal, Accounting and Client Teams

    Ensure client service expectations are being met by providing accurate and timely responses to requests

    Provide internal processing and call support for Contact Center, Prior Authorization, Configuration Services, Pharmacy Network Management, and Claims when additional help is necessary

    Participate in Required Training Lessons (RTLs), unit and department meetings and specialized training classes or programs offered to maintain or enhance knowledge and skills

    Perform all CSR Level I and Level II tasks and assisting with special projects and assignments as delegated

    **Education and/or Experience**

    For consideration candidates will need an Associate's degree (A.A.), technical school; or equivalent combination of education and experience required

    Two (2) to three (3) years of administrative and customer service experience required

    Prior experience working in the PBM, Health Plan, or Health Care industry preferred

    **Computer Skills**

    Intermediate knowledge of MS Office/Word, Excel, and Outlook and aptitude for new programs

    Experience with Windows based database programs is also required

    **Other Skills and Abilities**

    Demonstrated ability to appear for work on time

    Follow directions from a supervisor

    Interact well with co-workers

    Understand and follow work rules and procedures

    Comply with corporate policies, goals and objectives

    Accept constructive criticism

    Establish goals and objectives

    Exhibit initiative and commitment

    Demonstrated ability to meet or exceed the competencies as listed

    **Travel:**

    This position requires domestic travel of up to 5% of the time.

    **The Perks:**

    Medical / Dental / Vision / Wellness Programs

    Paid Time Off / Company Paid Holidays

    401K with Company match

    Life and Disability Insurance

    Tuition Reimbursement

    Employee Referral Bonus

    This position is eligible for Employee Referral Bonus at Level I

    To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to

    MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

    **EOE, M/F/D/V**

    **OSHA/ADA:**

    To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    **Disclaimer:**

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

  • Donor Network of Arizona

    Donor Support Coordinator

    2 days ago

    Donor Network of Arizona Tempe, United States

    **Donor Support Coordinator** · Redefine your Life today · Become a Donor Support Coordinator and help save lives · Donor Network of Arizona offers a competitive salary and benefits, but more importantly offers work in a field that touches lives every day as we connect the genero ...

  • Progress Residential

    Office Support Coordinator

    5 days ago

    Progress Residential Tempe, United States

    Looking for an opportunity with a dynamic, fun, and goal-oriented company? We're growing quickly and we're looking for some not-so-typical talent to join our team. · Progress Residential is the largest providers of high-quality, single-family rental homes in the United States. Wi ...

  • Donor Network of Arizona (DNA)

    Donor Support Coordinator I

    2 days ago

    Donor Network of Arizona (DNA) Tempe, United States

    We are looking for dedicated individuals, excited to be a part of our culture Donor Network of Arizona's mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and impro ...

  • Donor Network of Arizona

    Bilingual Donor Support Coordinator

    2 days ago

    Donor Network of Arizona Tempe, United States

    **Bilingual Donor Support Coordinator** · Donor Network of Arizona offers a competitive salary and benefits, but more importantly offers work in a field that touches lives every day as we connect the generosity of donors to those in need for the purposes of life saving donation. ...

  • Donor Network of Arizona (DNA)

    Bilingual Donor Support Coordinator I

    2 days ago

    Donor Network of Arizona (DNA) Tempe, United States

    We are looking for dedicated individuals, excited to be a part of our culture Donor Network of Arizona's mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and impro ...

  • Chicanos Por La Causa

    Family Support Coordinator

    3 days ago

    Chicanos Por La Causa Mesa, United States

    *** · A Family Support Coordinator acts as the primary contact for families in need of welfare, emotional guidance, or other support. Their job is to serve as a bridge between a family and any relevant support agencies. Their main goal is to reduce the time that families in troub ...

  • Progress Residential

    Office Support Coordinator

    6 days ago

    Progress Residential Scottsdale, United States

    Looking for an opportunity with a dynamic, fun, and goal-oriented company? We're growing quickly and we're looking for some not-so-typical talent to join our team. · Progress Residential is the largest providers of high-quality, single-family rental homes in the United States. Wi ...

  • Scotsdale Unified School District

    Administrative Support Coordinator

    1 day ago

    Scotsdale Unified School District Scottsdale, United States Full time

    This is the fully functioning administrative support level. Performs a variety of complex clerical and computer work. Performs departmental or program accounting functions such as accounts payable, accounts receivable, and budget tracking and maintenance. Administers basic progra ...

  • Radiology Partners

    Radiology Customer Support Coordinator

    6 days ago

    Radiology Partners Mesa, United States

    **PRACTICE OVERVIEW** · Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission b ...

  • Greenberg Traurig

    Administrative Support Coordinator

    5 days ago

    Greenberg Traurig Phoenix, United States

    Onsite · Position Summary: · Duties & Responsibilities: · - Answers and transfers telephone calls; receives and directs visitors and maintains visitor log · - Serves as a primary point of direct administrative contact and liaison with other offices, individuals; vendors, service- ...

  • Cella

    Sales Support Coordinator

    1 week ago

    Cella Phoenix, United States

    **Location: Phoenix, Arizona** · **Job Type: Contract | ASAP - July 2024** · **Compensation Range: $ per hour** · Our client, a global leader in beauty and cosmetics, is seeking a dynamic and experienced **Sales Representative Support Coordinator** to join their team · **Responsi ...

  • Arizona State University

    Student Support Coordinator

    6 days ago

    Arizona State University Tempe, United States

    Job Description · ASU's Mary Lou Fulton Teachers College (MLFTC), in the Office of Academic and Career Success, is actively seeking a dynamic individual to join our team as a Student Support Coordinator. We are looking for someone who is highly organized, collaborative, and dedi ...

  • Banner Health

    Care Coordination Operations Support Specialist

    1 week ago

    Banner Health Phoenix, United States

    **Primary City/State**: · Tucson, Arizona · **Department Name**: · Case Mgmt-Hosp · **Work Shift**: · Day · **Job Category**: · Clinical Care · As the Care Coordination Operations Support Specialist, you will have the opportunity to support the Care Coordination and system teams ...

  • Arizona Department of Economic Security

    Bilingual Donor Support Coordinator

    1 week ago

    Arizona Department of Economic Security Tempe, United States

    This job was posted by : For more information, please see: · About Us: Donor Network of Arizonas mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve li ...

  • Donor Network of AZ

    Bilingual Donor Support Coordinator

    1 week ago

    Donor Network of AZ Tempe, United States

    About Us: · Donor Network of Arizona's mission is to make the most of life through the giftof organ and tissue donation.We challenge ourselves and others every dayto realize Arizona's potential to save and improve lives.Every employeeat Donor Network of Arizona is responsible fo ...

  • Donor Network of AZ

    Donor Support Coordinator I

    6 hours ago

    Donor Network of AZ Tempe, United States

    About the Team: · We are looking for dedicated individuals, excited to be a part of our culture Donor Network of Arizona's mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potentia ...

  • Donor Network of AZ

    Donor Support Coordinator I

    10 hours ago

    Donor Network of AZ Tempe, United States

    About the Team: We are looking for dedicated individuals, excited to be a part of our culture Donor Network of Arizonas mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day t Coordinator, Support, Technolog ...

  • VetJobs

    HVAC Customer Support Coordinator

    1 week ago

    VetJobs Tempe, United States

    Job DescriptionATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, ...

  • Maskine

    Administrative Assistant

    1 day ago

    Maskine Tempe, United States

    As the Administrative Assistant at Maskine, you will be pivotal in coordinating and supporting the seamless execution of industrial automation projects. Reporting directly to the President, you will be responsible for coordinating project logistics, coordinating sales of projects ...

  • ASU Enterprise Partners

    Development Coordinator, Mary Lou Fulton Teachers

    3 days ago

    ASU Enterprise Partners Tempe, United States

    Development Coordinator · The ASU Foundation (ASUF) fosters partnerships between ASU and like-minded individuals, corporations and foundations who believe in ASU's mission and provide resources for ASU to manifest its charter into meaningful impact. · The development coordinator ...