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Wilmington

    Client Services Team Supervisor - Wilmington, United States - PBMares

    PBMares
    PBMares Wilmington, United States

    2 weeks ago

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    Description

    As a Tax Client Services Team Supervisor, you will lead and motivate teams to accomplish goals and objectives in support of the Tax business line.


    Responsible for, but not limited to:

    • Lead the overall execution of work and day-to-day team operations to ensure objectives are achieved.
    • Study schedules and estimate time and labor requirements for services and job assignments/projects.
    • Ensure all team members have training, technology, tools and resources they need to succeed.
    • Ensure team members understand the impact their performance has on the team, firm, services, and deliverables they produce.
    • Operationalize the initiatives of the Tax SL Leaders, CST Senior Manager and CST Tax Manager
    • Analyze relevant aspects of operations that impact team performance and providing manager regular reports on issues and progress.
    • Communicate the decisions of management to team members and outlining the details of how these decisions will be implemented.
    • Manage team member performance for success. Monitor and prepare performance reports.
    • Assist with budget and project planning.
    • Respond to and resolve employee and client inquiries, complaints, and interpersonal or work-related issues, escalating when needed.
    • May be instrumental in development of strategies and tactics for Tax SL or CST.
    PBMares Core Values


    • Integrity
    • Trust
    • Respect
    • Accountability
    • Caring

    What you get:

    • Company investment of a minimum of 40 hours learning and development annually
    • The opportunity to grow and shape the future of the firm.
    • Full benefits: medical, dental, 401K match.
    • Paid Time Off
    • 11 paid holidays per year
    • Flexible work schedule to include hybrid work environment.
    • Summer Hours- Friday half days (based on a minimum 40-hour work week).
    • Opportunity to develop leadership skills.
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