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    Customer Experience Associate IV - Newark, United States - Conduent Business Services

    Conduent Business Services
    Conduent Business Services Newark, United States

    2 days ago

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    Description

    **Customer Experience Associate IV**

    **Location(s):** Newark, NJ, US

    **Categories:** Call Center

    **Req ID:**

    ****Job Description****

    ****About Conduent****

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.

    You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

    ****Job Description****

    **Customer Experience Associate IV**

    **Great Benefits & PAID TRAINING**

    **Summary:**

    As a Customer Experience Associate IV, you will be supporting our Customer Service Representatives in a Walk-in Service Center environment, handle customer escalations and act as a CSR fill in during staff shortages and during heavy customer traffic.Act as the Supervisors proxy by processing and distributing daily performance tracking and tag inventory reports. We will rely on you to possess excellent customer service skills and be able to foster positive interfacing with customers while being an exemplary leader for the team of Customer Service Representatives.

    **What you will be doing:**

    Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.

    Identify customer needs to ensure the customer is provided complete and accurate information.

    Process required transactions via mainframe or web-based applications.

    Submit research requests in a concise yet accurate manner.

    Maintain a thorough knowledge of the company and client programs, policies, and technology.

    Communicate effectively in a warm and empathetic manner.

    Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.

    Provide support to other positions/operations in cases during heavy workloads or absences.

    **What you get:**

    Full Time Employment

    **Paid Training**

    **RBC Incentive Plan**

    Career Growth Opportunities

    Full Benefit Options

    Great Work Environment

    **People who succeed in this role have:**

    The ability to convey complex information in clear and concise terms to ensure customer understanding.

    Strong work ethic.

    Effective and accurate written and verbal communication skills.

    Effective problem-solving skills.

    **Customer Service Experience in call center or customer facing setting**

    **Cash register experience**

    Can navigate multiple applications and research solutions with ease

    Love helping people and guiding them to the best solution for their issue

    Are excited by innovative technology

    Provide calm conflict resolution and problem solving for frustrated customers

    Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers

    Can commit to 100% attendance for three weeks of paid training

    Work Schedule: Monday-Friday (10:30am-7:30pm, alternate Saturday 7:45am-2:15pm

    **Requirements**

    Must be at least 18 years of age or older.

    Must have a High School Diploma, orequivalent.

    Must be able to successfully pass a criminal background check.

    Join a rapidly growing organization that can support your career goals.

    Apply Today

    ****Closing****

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

    People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .

    *At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.*

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