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    Customer Experience Representative - Westland, United States - Boundless Promotions

    Boundless Promotions
    Boundless Promotions Westland, United States

    3 weeks ago

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    Full time
    Description

    Boundless Promotion is a fast-growing firm taking over theDetroit area and looking for Customer Service Representatives to take on full-time roles within our organization

    Customer Service Representatives Responsibilities:

    • Consistently delivers a remarkable customer service experience directly.
    • Responsible for improving customer retention using strategic programs, services and excellent in-person communication.
    • Works extensively with the customer to provide timely solutions including order entry, order follow-up, upgrades, order updates, etc.
    • Accepts coaching and takes action to improve customer engagement and sales performance.
    • Combines service and sales with systems skills and basic product knowledge to ask customers questions and effectively offer relevant solutions.
    • Shares relevant customer feedback with sales partners to form new strategies and resolve issues.
    • Quickly captures customer's needs and seamlessly provides options that meet those needs.
    • Proactively looks for opportunities to drive sales growth by identifying new leads.
    • Provide a personalized approach that shows customers we can help, regardless of their need.
    Customer Service Representative Requirements:
    • Experience providing excellent customer service in a fast-paced way.
    • Experience using relevant sales and customer engagement tactics.
    • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred.
    • Accurate data entry skills required.
    • Outgoing and confident personality
    • Great public-speaking or presentation skills
    • Self-starter with proof of a strong work ethic and energetic personality.
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