Customer Experience Representative - Garden City, United States - Enterprise Rent-a-Car Group

Description

Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransMust be at least 18 years old Must be able to work on of the following Schedules Sunday-Thursday 12PM-9PM, Wednesday-Sunday 11AM-8PM, or Saturday-Wednesday 12PM-9PMMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past3 years.

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.