- Deliver onsite, front line support for technical issues across our diverse IT environment, ensuring efficient resolution of problems.
- Effectively manage and respond to support requests through various channels including walkups, Slack, and Google Meet, with professionalism and promptness.
- Manage onsite support walk up requests and track all requests via our ticketing system, as well as manage inbound ticket requests submitted by remote employees.
- Provide support within all aspects of our IT environment, including Mac/Linux/Windows desktops, Audio/Visual equipment, printers, and phones
- Troubleshoot hardware issues onsite and for remote employees, set up laptop replacements or refreshes, and manage return of old equipment.
- Administer critical tools such as Okta, Google Workspace, DUO, Slack, 1Password, Jira, Confluence, Oomnitza, Workspace One, JAMF, and more.
- Assist users with login issues, password resets, account lockouts, and approvals and access to requested applications, tools, and systems.
- Support our employee onboarding processes, including day 1 training to ensure a smooth integration of new employees and team members.
- Maintain and manage onsite inventory, stock levels, and distribution of IT peripherals and equipment, ensuring accuracy in inventory counts and order requests as needed.
- Dispatch to other local and nearby onsite locations to provide front line IT Support on an as needed basis.
- Work closely with partner IT and Security teams to address emerging issues, adapt to and communicate process or policy changes.
- Document and respond to security incidents, coordinate with management and Senior Techs for resolution, and ensure compliance with security protocols.
- Provide onsite IT support for corporate events and high-volume burst office capacity days.
- 1-3 years supporting IT in an enterprise Tech environment.
- Advanced experience with Mac and Windows operating systems.
- Understanding of basic networking concepts to be able to troubleshoot connectivity issues for end users and provide hands on support for networking teams.
- Experience with hardware and software installation, configuration, and troubleshooting.
- Familiarity with cloud services and remote desktop support tools.
- Proven ability to provide hands-on support and diagnose technical issues across a variety of different platforms.
- Ability to work well under pressure, and self manage competing priorities.
- Excellent communication and interpersonal skills, capable of explaining complex technical issues in terms appropriate for the customer (whether technical or nontechnical).
- A strong customer-focused approach, dedicated to providing exceptional customer service and satisfaction.
- Team player with a collaborative attitude, eager to learn and contribute in a dynamic team environment.
- Ability to physically handle IT equipment and peripherals, with the capability to lift and move objects up to 50 lbs.
- Comfortable with physical tasks such as mounting hardware, managing cables, setting up workstations, and unboxing and organizing shipments of IT equipment.
- Familiarity with Ubuntu Linux operating system
- Certifications or strong experience with administrating critical tools such as Okta, Google Workspace, DUO, Slack, Jira, Confluence.
- Prior experience in a high-growth tech or startup environment, demonstrating flexibility and adaptability.
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Help Desk Analyst - San Francisco, United States - Russell Tobin
Description
Job Description
Job DescriptionJob Title: IT Support Specialist (Walk Up Bar Support)
Duration: 6 Month W2 Contract
Location: San Francisco, CA 94103
Pay: $34-$40/hour (depends on experience)
Job Description:
Responsibilities:
Requirements:
Bonus Points:
#CB
#LI-BK1Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company Description
Russell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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