- Become a product expert by developing and maintaining an outstanding knowledge of LEAP Software, including legal content and partner software
- Understand the LEAP product ethos and where it sits in the marketplace, and be willing to communicate this to external parties
- Provide information to LEAP support staff about client needs and lead issue resolution cross-departmentally.
- Work with cross-functional teams to implement, test, and measure initiatives and product updates to improve adoption and reduce churn
- Measure and report on client on-boarding & product adoption KPI's
- Act as the voice of our clients - identify trends and gaps based on communication and feedback from clients
- Contact clients regularly throughout their life with LEAP, ensuring they are using LEAP to its potential, devising and implementing strategies where they are not doing so
- Demonstrate the continued value and software development to existing clients through webinars and tutorials
- Focus on key clients via meetings and providing clear communication about the value of LEAP
- Exceptional organizational skills and self-discipline
- Demonstrable experience in a law firm environment
- Positive and professional attitude
- Ability to leverage cross functional business and technical resources to provide timely issue resolution
- An aptitude for quick learning
- An in-depth knowledge of the latest versions of Word, Excel and Outlook
- Superb communication skills, both written and verbal
- A passion for technology
- 2+ years' experience in a client facing role with a technology company
- Ability to leverage data to inform and support critical decisions
- Familiarity with dealing with client conflict and frustrations in a positive manner
- A clean drivers license for onsite visits
- Candidates must be based in either NJ, CA or FL.
- An extensive understanding of Legal Accounting rules and bookkeeping
- Knowledge of QuickBooks and/or Xero
- A thorough understanding of varying law firms' culture and expectations
- Medical, Dental and Vision Plans Available
- 401k with Company Matching Program
- Staff Events
- Gym Memberships
- Employee Assistance Plans
- Unlimited PTO
- Company Shares Opportunity
-
Client Success Consultant
1 week ago
LEAP Legal Software Pty Jersey City, United StatesLEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for ...
-
Technology Success Consultant
3 days ago
Northwestern Mutual New York, NY, United StatesWe care and make a positive difference. · We make a positive difference in our communities. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about. · As a Technology Success Consultant , yo ...
-
Customer Success Consultant
3 weeks ago
Capital Rx, Inc. New York, United StatesAbout the Role: · Capital Rx is seeking a self-driven customer success consultant to fill a client facing role will report to our manager of product. This individual will be accountable for managing and servicing new and existing clients of JUDIs Adjudication platform. This perso ...
-
Client Success Consultant
2 weeks ago
LEAP Legal Software Pty Jersey City, United StatesLEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools f ...
-
Client Success Consultant
2 weeks ago
LEAP Legal Software Jersey City, United StatesJob Description · Job Description · LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has ke ...
-
Client Success Consultant, Retail Deposits
3 weeks ago
Informa New York, United StatesJob Description · Curinos is currently seeking a Client Success Consultant to help our clients reach their deposit portfolio objectives using Deposit Optimizer, the largest globally installed deposit product management solution. The ideal candidate will be well versed in Retail D ...
-
Client Success Consultant, Retail Deposits
6 days ago
Informa Group Plc. New York, United StatesCompany Description · Curinos is the leading provider of data, technologies and insights that enable financial institutions to make better and more profitable data-driven decisions faster. Born out of the combination of two familiar industry powerhouses, Novantas and Informa's F ...
-
Techno Functional Success Factors Consultant
3 days ago
RED Global Piscataway, United StatesRED Global is currently seeking a Techno Functional Success Factors Consultant for a 6 month to hire that is Hybrid role-2 days a week (Tuesday, Wednesday) in Piscataway, NJ. (CV IN WORD FORMAT) · The candidate will possess: CV IN WORD FORMAT · 8 years Success Factors exp · Hands ...
-
Auditor specializing in insolvency law
2 weeks ago
FusionWorks Manhattan, United StatesAbout the Company · Our company is one of the leading medium-sized auditing and consulting firms nationwide, with over 300 partners and employees at seven locations. · What do we offer? · An attractive salary · A challenging, interesting, and diverse job in a successful team · A ...
-
Infinity Technologies New Amsterdam, United StatesAbout Bauer Gruppe GmbH: · Since 2008, we have combined the thoroughness of infrastructure building management with the stability of the construction sector and the future of digital innovation. Over the past 15 years, a passionate idea has developed into a successful medium-size ...
-
Eclipse Innovations East Orange, United StatesCreating Fascination: Your Responsibilities · Ensuring the production program through proactive management of production orders · Monitoring work progress in the production area to meet deadlines, quality and cost requirements · Managing maintenance work and supporting Industrial ...
-
Junior Consultant Identity
2 weeks ago
Omega Ventures Empire, United StatesAbout the Company · We are a leading, Europe-wide software and consulting company based in Offenbach am Main. We advise companies and integrate IT solutions from exclusive partners as well as our independently developed software products (daccord and inchorus). Our mission is to ...
-
BlueVine Jersey City, United StatesAbout Bluevine · Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business commun ...
-
Locum Physician
3 days ago
LocumJobsOnline Jersey City, United States Full timeLocumJobsOnline is working with Alumni Healthcare Staffing to find a qualified Neonatal MD in New Jersey · About The Position · NJ Neonatology Locum AssignmentRequirements: NJ License | DEA | CDS · Schedule: Call only (16 or 24hr shifts) · Start date: July to December · North NJ ...
-
Contact Center Operations Manager
2 weeks ago
VBeyond Corporation Jersey City, United StatesTitle: Customer Experience Contact Center Strategy and Operations Manager · Location: Jersey City, NJ · Experience in Financial Services is require · d · Summar · y:We are looking for a Customer Experience Strategy and Service Operations Consultant who will help drive service ope ...
-
Oracle Fusion Core HR and Compensation
3 weeks ago
Net2Source Inc. Jersey City, United StatesRole: Oracle Fusion Core HR and Compensation · Location: Jersey City, NJ. Day 1 onsite. · Full Time Only · Position Overview · We are seeking a talented and experienced Oracle Core HR and Compensation Consultant to join our team. · The ideal candidate will have a strong backgr ...
-
Travel Nurse
1 week ago
Medical Solutions Hudson, United StatesMedical Solutions is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Hudson, NY. Shift: 3x12 hr nights Start Date: ASAP Duration: 13 weeks Pay: $ / Week $ $ wk (includes wage of ~$24.31-$30.52/hr and per diems if eligible) · click f ...
-
Business Anlayst
1 day ago
QUANTEAM - North America (RAINBOW PARTNERS Group) Jersey City, United StatesAs the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 dif ...
-
Full-Stack Java Developer
2 weeks ago
Pinnacle Group, Inc. Jersey City, United StatesFull-Stack Java Developer · Jersey City, NJ (Hybrid schedule) · 6/12 Month Contract (Possible Extension or Hire) · USC/GC · No option for C2C | Only W2 · Job Duties and Responsibilities: · Qualifications: · • 10+ years of relevant experience · • Experience in systems analysis and ...
-
Business Development Executive
6 days ago
Lenmar Consulting Inc Jersey City, United StatesBusiness Development Executive - Staffing · Location: Jersey City, NJ or Fairfax, VA (Exceptional remote candidates are considered.) · Company Overview: · Join our team at Lenmar Consulting ), a professional services subsidiary of Kellton ). We are dedicated to connecting busines ...
Client Success Consultant - Jersey City, United States - LEAP Legal Software
Description
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI - one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to 'Help lawyers who help people'. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
Working alongside our international team of passionate high achievers, you'll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious 'LEAPsters' working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you'll find yourself in good company here.
Meet the Practice Management team
Our Practice Management Teams are the passionate product experts building trusted client relationships that turn new customers into proud LEAP advocates. A team of friendly, caring problem solvers who thrive on helping others.
You'll discover all the ins, outs, and unique challenges of our clients as you connect them to cutting edge software that helps them be more productive and profitable.
The Role
In this role, you will be responsible for maintaining excellent client relationships (by zoom and in person).
You will oversee processes for minimizing churn and driving product value, ensuring retention revenue growth and satisfaction. This job focuses on the continued use and adoption of the software by our clients through further training and communications.
You must have the ambition to perform in a fast-paced environment, be able to think quickly on your feet and solve problems. Your "never give up" attitude is essential.
You will be responsible for the following:
Client Success Consultant professionals in Jersey City
-
Sobia Awan
Electrical Engineer
-
Pooja Patel
Innovative Attorney
-
Manish Kumar Jaiswal
IT Sales Deals via Alliances and Cloud Platform
-
Mahima Thakur
Business Analyst | Product Owner | Product Manager
-
Rashid Kadura
AWS Solutions Architect / Engineer
-
Naomi Oguntoyinbo
MBA Candidate, Finance and Product Management