Jobs
>
Jersey City

    Contact Center Operations Manager - Jersey City, United States - VBeyond Corporation

    VBeyond Corporation
    VBeyond Corporation Jersey City, United States

    3 weeks ago

    Default job background
    Banking / Loans
    Description

    Title: Customer Experience Contact Center Strategy and Operations Manager

    Location: Jersey City, NJ

    Experience in Financial Services is require

    d
    Summar

    y:We are looking for a Customer Experience Strategy and Service Operations Consultant who will help drive service operations work initially with a focus on contact center transformation. The consultant must have a passion for customer and employee experience and be able to think holistically and connect front stage experiences with backstage people process and technology. To be successful in this role you must be able to navigate a complex matrixed environment be able to manage competing demands of delivery and business development and be able to offer expertise on numerous customer experience and service operations topics to client executive

    s.Responsibiliti

    • esGather insights by researching customer needs preferences and market trends to inform strategic decisions related to customer experienc
    • e.Support developing content such as thought leadership proposals and client presentations as part of business development effort
    • s.Deliver in the market through serving as an experienced consultant on a wide range of service operations related engagement
    • s.Own and deliver work products like service design blueprints strategic roadmaps technology assessments and KPI development document
    • s.Oversee junior consultants and work alongside them to deliver against our goal
    • s.Support new alliance and vendor relationships Develop new tools assets and accelerators that can be used to industrialize the offe

    r.
    Requireme

    • nt:Experience with financial service organizations Insurance Banking Wealth and Asset Management Ability to analyze complex topics and digest information quick
    • ly.Ability to create compelling presentations and manage excel efficient
    • ly.Understand Contact Center operations including processes and high level understanding of the underlying technolo
    • gy.Understand basics of service operations and CX tools ie workflow systems customer feedback systems VOC analytics and how it impacts Service Operations etc Intellectually curious with strong empathetic people skills and project management skil
    • ls.Ability to weave together unrelated components of projects unifying them into a cohesive strategy story Awareness of business financials and how to marry metrics with business financial outcomes Nice to have Skil
    • ls.Understand and map operational processes identifying areas for improvement and implementing solutions to enhance efficiency and effectivene
    • ss.Understand Agile Delivery practices Intermediate knowledge of zero based design and workshop too
    • ls.Experience running workshops and dynamic client meetings Know how to be nimble in dialogue and drive conversations with executive level clients Experience structuring large strategic and transformative delivery programs Understand CRM Technolog
    ies
  • Dupont

    Operations Lab Manager

    1 week ago

    Dupont Newark, United States OTHER

    En DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...

  • KDS STAFFING INC.

    Janitorial Operations Manager

    6 days ago

    KDS STAFFING INC. Bronx, United States

    (The Spanish Translation is below) · This is an exceptional opportunity with a fast-paced, very stable, mid-size business with a great family company culture. Looking for a Janitorial Supervisor/Operation Manager specializing in Floor Care within the commercial maintenance Indust ...

  • Heetch

    Operations manager H/F

    1 week ago

    Heetch New York, United States

    Fleetch est une filiale du groupe Heetch opérant sur le continent africain en Côte d'Ivoire, au Sénégal et en Angola. Pour devenir un solide leader du VTC, Heetch a besoin de développer la taille de sa supply. La mission de Fleetch est donc d'acheter et d'opérer des véhicules afi ...

  • Phaxis

    Senior Operations Manager

    3 weeks ago

    Phaxis Jersey City, United States

    I am looking for a Senior Operations Manager to work 4 days a week in Jersey City Mon-Thurs · This position is paying up to $170k base + 20% discretionary bonus. · Fully paid for benefits for employee and 80% covered for dependents · Looking for a Series 7 license with the abil ...

  • BAE Systems

    Strategic Operations Manager

    5 days ago

    BAE Systems Hudson, United States Full time

    JOB DESCRIPTION · Job Description · Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this role, it will be performed full-time on site. This means work will be conducted on location at a BAE Syst ...

  • Alight Solutions

    Marketing Operations Manager

    4 weeks ago

    Alight Solutions New York, United States

    Responsible for end-to-end management and execution of multi-channel, multi-touch campaigns and journeys. Includes seasonal, ad-hoc and year-round programs that directly contribute to organizational revenue. ...

  • Ash Staging

    Operations Manager

    5 days ago

    Ash Staging New York, United States

    Staging Operations Manager · Reports to · Director of Operations · Collaborators · Design Team, Sales Team, Operations Team (inclusive of Installation and Warehouse teams), Finance and Accounting Team (inclusive of Purchasing team) · Summary · The Staging Operations Manager is re ...

  • Mondrian Alpha

    Operations Manager

    3 weeks ago

    Mondrian Alpha New York, United States

    A leading US Hedge Fund are looking to make a newly created, senior trade support / operations hire. · My client are a prestigious, award-winning hedge fund who have consistently been one of the leading performers in the global hedge fund space over the past decade. The firm look ...

  • Muslim American Leadership Alliance

    Operations Manager

    1 day ago

    Muslim American Leadership Alliance New York, United States

    The Muslim American Leadership Alliance (MALA) seeks a full-time Operations Manager to manage the day-to-day operations of the organization. The Muslim American Leadership Alliance is a 501(c)3 civic and community organization committed to promoting individual freedom and diversi ...

  • PRI Technology

    Manager of IT Operations

    5 days ago

    PRI Technology New York, United States

    Role: VP - Manager of IT Operations - ITIL/ITSM · Hybrid role in NYC - 3 days/week onsite · Full-time/Permanent with bonus and benefits · NO third party please · Must have experience in ITIL/ITSM process. · Experience in Servicenow CMDB is highly preferred · The Manager of IT Ope ...

  • Lumicity

    Operations Manager

    2 weeks ago

    Lumicity New York, United States

    Operations Manager / Manufacturing / Optics / Photonics / Lasers / New York · I am partnered with an industry leader in the development and manufacturing of high-end laser systems as they look to hire an experienced and enthusiastic Operations Manager. · This is a new position w ...

  • JLL

    Operations Manager

    3 days ago

    JLL New York, United States Full time

    Job Description · The Operations Manager has the overall responsibility for the management, supervision and operation of the Mobile Engineering Services assigned facilities for ongoing engineering and maintenance operations to ensure that a safe, efficient, and cost effective del ...

  • Stericycle

    Operations Manager

    6 days ago

    Stericycle Newark, United States

    Title: Operations Manager · Requisition Id: 34347 Job Function: Field Services Operations Career Area: Operations Work Location: McCarran About Us: · Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects ...

  • Chick-fil-A

    Operations Manager

    1 week ago

    Chick-fil-A New York, United States Part time

    The Operations Manager (OM) will work directly with the Senior Operations Manager, Director of Operations, and other members of the leadership team to execute strategies that focus on delivering world-class hospitality and crave-able food while adhering to all Chick-fil-A standar ...

  • Brown Harris Stevens

    Operations Manager

    5 days ago

    Brown Harris Stevens New York, United States

    Top Broker looking for Operations Manager to assist with all administrative needs. The ideal candidate will exhibit high standards, excellent organizational and communication skills, and have the ability to take the initiative and prioritize daily tasks. A strong ability to take ...

  • Walmart

    Senior Manager, Operations

    3 weeks ago

    Walmart Hoboken, United States Full time

    Position Summary... · What you'll do... · ABOUT WALMART.COM · This Is That Place where opportunity knocks. Our Walmart eCommerce team is obsessed with finding ways to help our customers live better, raising the bar for an entire industry along the way. You'll play a crucial role ...

  • Walmart

    Senior Manager, Operations

    6 days ago

    Walmart Hoboken, United States Full time

    Position Summary... · What you'll do... · Walmart+ is a membership program that brings together valuable in-store and digital benefits like no other retailer can. Our mission is simple-- to save our members time and money on their everyday essentials, plus so much more. For us, t ...

  • Play Sports Community

    JC Volleyball Operations Manager

    3 weeks ago

    Play Sports Community Jersey City, United States

    JC Volleyball - Operations Manager · ROLE: · This role will work directly for JC Volleyball and will play a key role in its success. They will be responsible for coordinating and executing all operations strategies, managing the volleyball facility, and executing a safe and fun p ...

  • Walmart

    Manager, Operations

    2 weeks ago

    Walmart Hoboken, United States

    What you'll do at · Position Summary... · What you'll do... · Manages one or more work streams for the operations organization by designing project plans ; organizing project timelines and deliverables; facilitating meetings involving stakeholder teams to analyze, plan, and im ...

  • Hamlyn Williams

    Senior Trade Operations Manager

    3 weeks ago

    Hamlyn Williams Jersey City, United States

    We are currently partnered with an established global fintech who is seeking a Senior Operations Manager to provide hands on support and strategic oversight to the trading operations of the the firm's investment platform. · Responsibilities · Oversee and provide direct support to ...