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    Player Services Supervisor - Philadelphia, United States - Rivers Casino

    Rivers Casino
    Rivers Casino Philadelphia, United States

    1 week ago

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    Description
    Engagement Expectations:

    We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
    • Smile, display energy and open body language
    • Proactively greet team members and guests, initiating interaction to provide service
    • Always use a positive parting remark to end the conversation
    Essential Job Functions:
    • Supervises Player Services team members and assists with guest interactions and transactions as needed.
    • Assists Player Services team members as needed with the payment of slot machine jackpots and machine malfunctions.
    • Notifies slot technicians when machine malfunctions require technical assistance.
    • Assists with the execution of contests and promotions.
    • Provides feedback to management.
    • Responds to guest issues, concerns and complaints in a courteous manner consistent with guest service standards.
    • Writes and submits shift and other reports required to document shift activity.
    • Complies with all internal controls and procedures related to departmental operations.
    • Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
    • Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
    • Ability to extend complementary services in accordance with the approved comp matrix.
    • Performs other duties as assigned.
    Qualifications:
    • Must be 18 years of age or older.
    • High school diploma or equivalent.
    • One or more years in casino related experience.
    • Excellent customer service and interpersonal skills.
    • The ability to motivate staff through a teamwork approach.
    • Ability to communicate with team members and guests
    • Excellent communication skills, both written and oral.
    • Available to work flexible shifts, weekends and holidays.
    • Ability to obtain and maintain all necessary licensing.
    Physical and Mental Demands:
    • Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk.
    • Frequently required to stoop and kneel.
    • Must occasionally lift up to 25 pounds.
    • Able to work with others while maintaining a positive and courteous demeanor.
    • Ability to work in a noisy and smoky environment.
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