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    Customer Experience Representative - Madison, United States - The QTI Group

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    Description

    **Customer Experience Representative**

    **LOCATION:** Madison, WI **Summary:** Join a large, and growing trade association based in Madison, WI as a Customer Experience Representative. In this role you'll provide support to members and customers by providing technical support, registering for classes and events, and responding to online chat inquiries. This direct hire role offers a competitive starting pay and benefits. Hours are full-time, Monday-Friday between 8:00 a.m. - 5:00 p.m., hybrid.

    **Responsibilities:**

    Answer and direct calls to appropriate outside companies or government agencies

    Provide customer support via phone and email for online education and real estate forms

    Send registration forms via email or mail

    Assist customers and members with website navigation and login

    Assist walk-in customers with purchasing materials, registrations, etc.

    Support internal departments with virtual meetings, proofreading, room scheduling, etc. as needed

    Complete and maintain project reports

    Assist with shipping and receiving as needed

    **Qualifications:**

    High School Diploma

    1+ years of customer service experience in an office

    Proficiency in Microsoft Office

    Experience with Microsoft Teams and/or Zoom is beneficial

    Ability to lift up to 20 lbs

    #MMAS



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