Customer Engagement Representative - Madison, United States - Nobel Biocare
Description
Operating Company:
Nobel Biocare
Location:
Madison,WI,US
Date Posted:
May 14, 2024
Req Number:
R5019740
Job Description:
The
Customer Engagement Representative is responsible for qualifying warm leads through Marketing and booking appointments for the outside sales representatives.
Essential Duties and Responsibilities:
- Qualifies inbound marketing leads and schedules sales appointments.
- Utilize the Customer Relationship Management (CRM) system and following standard work.
- Maintains open communication with the field sales team to ensure a seamless transition of leads from Marketing to Sales.
- Meets individual daily, monthly, and quarterly sales appointment targets.
- Maintains a high level of product knowledge to support a high level of conversion rate from lead to appointment by providing prospective customers with consultations over the phone.
- Effectively collaborates with multiple departments such as Marketing, Sales, Research & Development, and Regulatory Affairs when needed to support customer satisfaction.
- Attends, understands, and actively participates in Daily Management meetings to stay abreast of Key Performance Indicators (KPIs) and top priorities including the status of appointment metrics and conversion rate.
- Participates in continuous improvement activities under the Envista Business System (EBS) to contribute to a highperforming team while meeting customer satisfaction.
- Attends required department trainings on and offsite when needed.
- Follows company policies and procedures including quality and safety.
- Travels up to 10% domestically.
Job Requirements:
Job Requirements
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must be able to function in a fast-paced environment, where priorities may change rapidly. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
- High school diploma or equivalent required. A bachelor's degree is highly preferred.
- Minimum of 1 year of relevant customer service or related experience
- Experience with CRM is preferred; Microsoft Dynamics is a plus
Skills and Abilities:
- Selfdriven and ability to quickly establish a high level of integrity and trust with customers required.
- Strong business acumen including business management fundamentals required.
- Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required.
- Proven success in quickly learning computer systems required.
- Excellent data entry accuracy and strong attention to detail required.
- Effective verbal and written communication skills in English required.
- Proficiency in reading and interpreting documents in English required.
- Proven success in prioritizing assigned work required.
- Ability to gather, understand, and interpret information required.
- Good analytical and conceptual thinking skills required.
- Ability to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required.
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Constantly sits.
- Frequently uses hands and fingers.
- Occasionally walks and stands.
IND123
LI-Remote
Target Market Salary Range:
$ $22.20 per hour
Operating Company:
Orascoptic
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