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    Technical Support Specialist - Broomfield, United States - Conga

    Conga
    Conga Broomfield, United States

    2 weeks ago

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    Description

    **Technical Support Specialist**

    **About Conga/Apttus**

    Our new company was created on May 7, 2020 with the merger of Conga and Apttus. The combining of these two companies creates a leader in mission-critical business process solutions, allowing both small and large companies to modernize their business processes.

    Together, the new Conga is poised to provide the most complete offering in the market to digitally transform the foundational elements of business -- documents like quotes, contracts, and the processes that surround them -- to achieve commercial excellence.

    For more information on the new Conga, please visit our newsroom at:

    **Our shared values: The Conga Way**

    A successful candidate will embody the essence of a Conganeer through demonstration of critical behaviors of The Conga Way:

    + Embracing an Entrepreneurial Spirit

    + Achieving Together

    + Championing the CustomersThe Conga Way is a core element of the Culture and Talent focus at Conga. This philosophy shapes the personality of our organization, defines how we show up every day, and provides clarity about how we work together.

    **Job Requirements:**

    + 3-5 years of technical support experience, in Salesforce or .net or Java with knowledge on workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.

    + Ability to become technically proficient with / Apttus solutions rapidly.

    + Excellent communication and customer handling skills.

    + Extensive hands-on technical experience for support/operations and related skills -evaluating, troubleshooting, debugging, identifying root cause and resolving issues/ addressing customer needs in timely manner.

    + Understanding and adherence to customer SLAs

    + Proven track record of taking ownership and driving results

    + Willingness to service our customers in shifts

    + Willingness to learn new technologies and achieving higher technical skills?#LI-LT1

    #LI-Remote

    For Colorado-based roles: Minimum annual total compensation of 45,000.00 USD.**Benefits:**

    **Vacation, Holidays and Sick-Leave.** You will be eligible for our Flexible Paid Time Off Plan, sick leave and paid holidays in accordance with Conga policies.

    **Medical, Dental, Vision and 401K benefits.** You will be eligible for medical, dental, vision and 401K benefits in accordance with Conga policies.

    *Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.* All your information will be kept confidential according to EEO guidelines. Conga, the global leader in commercial operations transformation, helps businesses simplify and automate their approach to the essential quotes, contracts, and documents that drive commerce. We help our customers become more agile, so they can adapt quickly to change and create a fluid, connected customer experience. Companies choose Conga for the most comprehensive solution set in the market and expert guidance. Conga helps them to transform the processes and documents driving commercial operations, so they can realize more efficient revenue processes and ultimately better business outcomes. Conga offers a competitive pay package, strong employee benefits, and a culture that is centered around our core Conga Way values. Conga is a place where people from all backgrounds can contribute their unique skills and ideas, make an impact on our business and our customers, and give back to our communities.

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