Customer Support Specialist - Manchester, United States - Intervala,LLC

Intervala,LLC

Verified Company

Manchester, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Summary & Essential Functions
Responsible for entry of new customer orders into the MRP business system, and for maintaining existing customer orders.

Process and enter new customer orders
Work with Program Managers to ensure that the contract review and order entry processes are followed
Communicate order acknowledgments to customers
Maintain order dates, pricing, and status of existing customer orders
Process and respond to customer inquiries relative to order status
Manage order entry aspects of repair orders
Process credits for warranty returns as they relate to customer orders
Perform daily booking reconciliation
Data entry into customer web portal as needed

Knowledge, Skills, & Abilities

Knowledgeable of ERP systems, preferably Syteline
Ability to communicate effectively, both written and verbally, with all levels of the organization and with customers
Experience handling customer requests, including: quoting, order processing, tracking delivery, and quality performance
Ability to work in a high volume, high detail work environment
Ability to work with a high level of accuracy and attention to detail to produce quality results
Strong planning and organizational skills including the ability to initiate, prioritize and allocate resources
Ability to multitask efficiently and adapt within a rapidly changing environment
Ability to problem solve issues involving multiple variables and limited standardization
Ability to work independently with mínimal supervision

Required Experience & Education