Journeyman Computer User Support Specialist - Concord, United States - Cayuse Shared Services

Cayuse Shared Services
Cayuse Shared Services
Verified Company
Concord, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Overview:

Responsibilities:


Duties

  • Valid driver's license, travel may be required.
  • Normal work hours are Monday through Friday; 8hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
-
Interim Secret Clearance required prior to start.

  • Experience supporting Windows 10, and MS Office 201
  • Experience using ServiceNow or a similar ticketing system.
  • Strong analytical and follow through skills.
  • Strong verbal and written communications skills.
  • Onsite facilitation of PC Tech workload
  • Escalation of IT support issues/tickets as needed
  • Point of contact for VIP IT support
  • ITC/OO notification of outages/policies/ procedures
  • Liaison for Mettel/NOSC in support of site outages
  • Facilitation of circuit testing and turn up (TTU)
  • Coordination of response for scheduled /unscheduled power outage

Qualifications:

  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
  • 4+ years of professional, applicable experience
  • Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
  • Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
  • Must have valid driver's license.
  • Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
-
Interim Secret Clearance required prior to start

  • Experience supporting Windows 10, and MS Office 201
  • Experience using Remedy or a similar ticketing system.
  • Strong analytical and follow through skills.
  • Strong verbal and written communications skills.
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
  • Ability to work well independently on defined tasks.
  • Ability to work well as part of a team.

Education / Experience

  • AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
.

  • 2+ years of professional, applicable experience.
  • Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
  • Prior USACE/ACE-IT experience
  • Experience working in a DoD environment
  • Experience supporting Office 365
Technical Knowledge

  • Knowledge of IT Technical Support
  • Knowledge of Lifecycle Replacement of Equipment
Human Relationship Skills

  • A strong customer focus and an ability to work well in teams or as an individual
  • Effective oral and written communication skills
Additional Abilities

  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
  • Secret Clearance (or ability to obtain Secret)

Pay Range:
USD $ USD $36.25 /Hr.
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