Healthcare Call Center Representative - Brighton, United States - Charles River Community Health

Charles River Community Health Brighton, United States

5 days ago

Description

Healthcare Call Center Representative CLASSIFICATION/

STATUS:
Non-Exempt, Full Time (40 hours/week)

Immediate Supervisor:

Site Manager Supervisory Responsibilities:
None

PAY RANGE:
$18-$25/hour

WHO YOU ARE:

YOUR ROLE & IMPACT The CRCH Healthcare Call Center Representative works full time in call center service, working on a team to provide excellent service to our patients and other community members reaching us by phone.

The Healthcare Call Center Representative will answer incoming calls, schedule appointments, answer inquiries and questions, handle complaints or concerns, troubleshoot problems, and provide information.

As the first point of contact for many patients, this role is essential to creating an outstanding patient experience and increasing retention.

Note:
Call Center hours are 8:00am - 5:30pm Monday

Friday.

Ideal candidate must be able to cover the on-call rotating schedule when necessary which if we should decide to re-open call center on Saturday from 8:00am-12:00pm.

YOUR RESPONSIBILITIES Receive inbound and make outbound calls with patients and community members to identify their needs, schedule appointments, and/or route calls to appropriate resources, as assigned by Lead Healthcare Call Center Representative.

Develop lasting relationships with other call center staff as a member of a team built on open communication, trust, and reliability.

Spending time in the clinic will help foster this relationship. Demonstrate consistent, enthusiastic teamwork, moving between assignments as directed by the needs of the health center.

Willing to serve as front desk staff for all clinical departments (except Pharmacy) as assigned by Manager of Customer Service.

On an as needed basis for coverage needs. Crossed trained to cover all department needs within 3 months of hire, including check-out. Utilize software, databases, scripts, and tools appropriately to follow set communication guidelines and established workflows in addressing caller needs. Manage and resolve patient and family concerns. Raise issues and make recommendations to management to improve processes and patient experience.

Perform other duties as assigned by Director of Operations, Site Manager and Team lead YOUR QUALIFICATIONS, COMPETENCIES, TRAITS High school diploma or equivalent.

Must have one year of customer service experience, preferable within a healthcare and/or call center setting. Demonstrated customer service, communication, and problem-solving skills required.

Must be able to speak English Multi lingual strongly encouraged to apply, Spanish and/or Portuguese preferred but not required Ability to follow oral and written instructions required.

Must be able to use complex technology systems, phones, EMR, outlook and multi-task between different systems.

Must be able to maintain a high level of confidentiality and discretion in all interactions that involve Protected Health Information, in accordance wiith the Health Information Portability and Accountability Act (HIPAA).

Position has the potential for hybrid (1 days per week) after 90 days. Must be able to work out of both our Brighton and Waltham locations as needed. Expect to be in the office 1-3x per month for meetings and site interaction. May also be asked to cross cover at front office when needed. Must be able to work from home in a quiet, professional setting at all times. Must have wifi/internet access at home in order to perform the job remotely. In office, option available. Must be willing to sit most of the day, while using a computer and headset. Must have a willingness to work flexible hours to meet the organization's needs/demands.

Must have excellent communication skills, particularly with people from diverse cultures, with the ability to understand the community, population, and patients we serve.

Must have experience in diverse cultures, with strong commitment to promoting Diversity, Equity, and Inclusion and reducing inequities.

Must believe in the work we do at CRCH, with a strong passion to serve underserved populations in diverse settings.

WHO WE ARE & WHAT WE DO Charles River Community Healths mission is to improve the health and well-being of the communities of Allston, Brighton, Waltham and surrounding areas by providing quality, compassionate, coordinated care that is patient-centered, family friendly, and community focused.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities.

We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients.

We also advocate for the needs of our patients, the community, and public health causes. OUR PROMISE If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Healthcare Call Center Representative rewarding and impactful You will also find a partner in your career path goals and trajectory OUR BENEFITS & PERKS Medical & Dental Insurance Short & Long-term Disability Insurance Generous Paid Time Off Flexible Spending Account Employee Assistance Program Tickets at Work Health Reimbursement Arrangement Travel Reimbursement

Call Center Representative I

5 days ago

City of Boston Credit Union South Boston, United States

**Responsibilities**: · OVERVIEW: Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member experience. Operate within a high volume call environment to perform a basic transactional and /or ...
Call Center Representative

2 days ago

unibank Whitinsville, United States

We have a Unique opportunity to join our Call Center team in a full-time role as a **Call Center Representative**. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who believes in the mission of ...
Welcome Center Representative

1 week ago

YMCA of Greater Boston Brighton, United States

Welcome Center Representative · Department: Center Staff · Employment Type: Part Time · Location: Oak Square YMCA · Compensation: $ $17.00 / hour · Description · Position: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sale ...
Member Service Center Representative

1 day ago

Jeanne Darc Credit Union Chelmsford, United States

Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart ...
healthcare call center representative

1 week ago

Charles River Community Health Boston, MA , USA, United States

Healthcare Call Center Representative · CLASSIFICATION/STATUS: Non-Exempt, Full Time (40 hours/week) · Immediate Supervisor: Site Manager · Supervisory Responsibilities: None · PAY RANGE: $18-$25/hour · WHO YOU ARE: · YOUR ROLE & IMPACT · The CRCH Healthcare Call Center Represent ...
Healthcare Call Center Representative

1 week ago

Charles River Community Health Brighton, United States

Healthcare Call Center Representative · CLASSIFICATION/STATUS: Non-Exempt, Full Time (40 hours/week) · Immediate Supervisor: Site Manager · Supervisory Responsibilities: None · PAY RANGE: $18-$25/hour · WHO YOU ARE: · YOUR ROLE & IMPACT · The CRCH Healthcare Call Center Repr ...
Welcome Center Representative

1 week ago

YMCA of Greater Boston Waltham, United States

Job Description · Job DescriptionDescriptionPosition: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representati ...
Call Center Representative

1 week ago

Professional Staffing Group Boston, United States

Call Center Representative - Insurance · Are you passionate about delivering exceptional customer service and thriving in a dynamic and rewarding environment? We are looking for a dedicated Customer Service Representative to join our team. As a key player in our customer-centric ...
Welcome Center Representative

6 days ago

YMCA of Greater Boston Waltham, United States

Job Description · Job DescriptionDescriptionPosition: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representati ...
Call Center Representative

3 weeks ago

Motion Recruitment Somerville, United States CONTRACT

Our client, a hospital in Boston, is looking for a Call Center Representative to their team in Somerville, MA · Contract: 6-9 months (possible extension or conversion if right candidate) · *ONSITE* · ROTATING BI-WEEKLY SHIFT Week 1: Mon-Fri 11a-730p · Week 2: Tues-Sat 11a-730 ...
Call Center Representative

1 day ago

TEKsystems Boston, MA, United States Contract to Regular

Hiring a Call Center Customer Service Representative for one of our clients in Boston, MA (Please look over posting thoroughly before applying) · This role is a 6-month contract to hire with a great opportunity to be brought on as a permanent employee after the contract period. · ...
Contact Center Representative

1 day ago

Cynet Systems Boston, United States

Job Description · Job DescriptionWe are looking for Contact Center Representative for our client in Boston, MA · Job Title: Contact Center Representative · Job Location: Boston, MA · Job Type: Contract · Job Description: · Pay Range: $14.42hr - $19.42hr · Responsibilities: · Assi ...
Call Center Representative

1 week ago

Mass Bay Credit Union Boston, United States

Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. · Primary Function: · Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or r ...
Welcome Center Representative

1 week ago

YMCA of Greater Boston East Boston, United States

Welcome Center Representative · Department: Center Staff · Employment Type: Part Time · Location: East Boston YMCA · Compensation: $18.00 / hour · Description · Position: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sales ...
Welcome Center Representative

6 days ago

YMCA of Greater Boston East Boston, United States

Job Description · Job DescriptionDescriptionPosition: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representati ...
Call Center Representative

3 days ago

TEKsystems Boston, United States

Job Description · Job DescriptionHiring a Call Center Customer Service Representative for one of our clients in Boston, MA (Please look over posting thoroughly before applying) · This role is a 6-month contract to hire with a great opportunity to be brought on as a permanent empl ...
Guest Service Call Center Representative

1 day ago

EG America LLC Westborough, United States

**Position Summary**: · **Responsibilities**: · - Managing large amounts of inbound communication in a timely manner · - Research required information using available resources · - Manage and resolve guest complaints · - Provide guests with product and service information · - Ide ...
Call Center Representative

1 day ago

Mass Bay Credit Union Boston, United States

Job Description · Job DescriptionChoosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. · Primary Function: · Provides quality information and exceptional member service and support by telephone and/or electronically. ...
Contact Center Representative

2 days ago

Convention Data Services Boston, United States Full time

Convention Data Services (CDS), a Freeman Company, is the trusted partner in the live events industry for conference event registration, business intelligence, and lead management servicing top show organizers worldwide. Headquartered in Bourne, MA (Cape Cod), CDS has been provid ...
Call Center Representative

3 days ago

Insight Global Boston, United States

Job Description · Job DescriptionInsight Global is looking for 2 individuals to join an established team of Call Center Operators supporting multiples hospitals and private practices within the state of Massachusetts. Schedules will be Monday to Friday 8-4 or 9-5. Day to day incl ...