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Somerville

    Call Center Representative - Somerville, United States - Motion Recruitment

    Motion Recruitment
    Motion Recruitment Somerville, United States

    3 weeks ago

    Motion Recruitment background
    CONTRACT
    Description

    Our client, a hospital in Boston, is looking for a Call Center Representative to their team in Somerville, MA



    Contract: 6-9 months (possible extension or conversion if right candidate)



    *ONSITE*



    ROTATING BI-WEEKLY SHIFT

    Week 1: Mon-Fri 11a-730p

    Week 2: Tues-Sat 11a-730p



    OR

    Week 1: Mon-Fri 730a-4p

    Week 2: Tues-Sat 730a-4p

    What You Will Be Doing

    • Manages incoming and outgoing calls in an expedient, efficient and courteous manner using the prescribed phraseology
    • Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager
    • Issues new, replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases
    • Understands the various "codes" and the procedures for their activation. "Codes" include: medical, fire, internal and external disasters, and other emergencies, often of a life-threatening nature.
    • Responds to all telephone inquiries for patient information which may include handling confidential information.
      Required Skills & Experience
      • Capable of multi-tasking and toggling between multiple screens and software solutions
      • Good interpersonal and telephone skills
      • Ability to thrive in a fast-paced healthcare environment
      • Able to work independently and be highly motivated.
      • Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.
        Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

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