Member Service Center Representative - Chelmsford, United States - Jeanne Darc Credit Union

Jeanne Darc Credit Union
Jeanne Darc Credit Union
Verified Company
Chelmsford, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Jeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement.

We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart financial choices.


Come join us as a
Member Service Center Representative, where under the direction of the Assistant Member Service Center Manager, the Member Service Center Representative Serves as the primary agent for building member relationships through education about credit union products and services via telephone.

Adheres to credit union policies and procedures to ensure ethical and compliant business practices while performing various transactions and service requests accurately and efficiently.


Essential Functions & Responsibilities:


  • Demonstrates a commitment to learning and thoroughly understanding all credit union deposit and loan products and services.
  • Deescalates challenging member situations by problemsolving, exercising sound judgment and decisionmaking skills while demonstrating a special effort to say yes.
  • May complete transactions of increased complexity, such as IRA, business, and fiduciary account opening, and initiating domestic and international wires with assistance from a higherlevel team member.
  • Actively engages in the relationshipbuilding process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.
  • Performs individual settlement procedures, balances daily transactions, and assists with department balancing.
  • Performs other jobrelated duties as assigned.
One year of related experience is required. Call-center experience is preferred; High school diploma or equivalent required or an equivalent combination of education and experience.


Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication.

Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service.

Excellent telephone and verbal communication skills are required, including positive tone and explaining financial concepts clearly and concisely. Patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.
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