- Provide excellent member service by exceeding member expectations including being a good listener, caring about members' well-being, and checking-in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.
- Ability to Multitask and work in a fast-paced environment.
- Use Listen First skills to build relationships with members, program participants and prospects.
- Make eye contact with members as much as possible when talking to them.
- Ask members how they are doing or if they are having a good day as they come into the facility or during classes.
- Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling.
- Able to speak fluent Chinese.
- Present a welcoming and friendly demeanor when greeting and serving members and program participants
- Arrive on time, ready to begin work at scheduled start of your shift, dressed in uniform with YMCA name tag.
- Enforce YMCA safety and membership policies at all times
- Ability to work independently and to problem solve to serve our Y members
- Be open and willing to be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts
- Conduct prospective member tours, as needed.
- Take member and non-member phone calls per YMCA policies.
- Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
- Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
- Maintain an orderly and neat workspace during your shift and clean up when leaving.
- Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
- Attend all staff meetings and be able to work as a team player.
- Perform all other duties as assigned.
-
Call Center Representative
2 days ago
unibank Whitinsville, United StatesWe have a Unique opportunity to join our Call Center team in a full-time role as a **Call Center Representative**. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We're looking for someone who believes in the mission of ...
-
Welcome Center Representative
1 week ago
YMCA of Greater Boston Waltham, United StatesJob Description · Job DescriptionDescriptionPosition: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representati ...
-
Call Center Representative I
5 days ago
City of Boston Credit Union South Boston, United States**Responsibilities**: · OVERVIEW: Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member experience. Operate within a high volume call environment to perform a basic transactional and /or ...
-
Member Service Center Representative
1 day ago
Jeanne Darc Credit Union Chelmsford, United StatesJeanne D'Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart ...
-
Remote Call Center Representative
1 week ago
NHOMS / MassOMS Nashua, United States**REMOTE Call Center Representative at NHOMS | MassOMS** · **Who We Are**: · Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassi ...
-
HR Solution Center Representative
4 days ago
UMass Memorial Health Care Worcester, United StatesSchedule Details: · Monday through Friday · Scheduled Hours: · 8:30AM - 5:00PM · Shift: · 1 - Day Shift, 8 Hours (United States of America) · Hours: · 0 · This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the intervi ...
-
Welcome Center Representative
1 week ago
YMCA of Greater Boston Brighton, United StatesWelcome Center Representative · Department: Center Staff · Employment Type: Part Time · Location: Oak Square YMCA · Compensation: $ $17.00 / hour · Description · Position: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sale ...
-
Guest Service Call Center Representative
1 day ago
EG America LLC Westborough, United States**Position Summary**: · **Responsibilities**: · - Managing large amounts of inbound communication in a timely manner · - Research required information using available resources · - Manage and resolve guest complaints · - Provide guests with product and service information · - Ide ...
-
healthcare call center representative
1 week ago
Charles River Community Health Boston, MA , USA, United StatesHealthcare Call Center Representative · CLASSIFICATION/STATUS: Non-Exempt, Full Time (40 hours/week) · Immediate Supervisor: Site Manager · Supervisory Responsibilities: None · PAY RANGE: $18-$25/hour · WHO YOU ARE: · YOUR ROLE & IMPACT · The CRCH Healthcare Call Center Represent ...
-
Healthcare Call Center Representative
1 week ago
Charles River Community Health Brighton, United StatesHealthcare Call Center Representative · CLASSIFICATION/STATUS: Non-Exempt, Full Time (40 hours/week) · Immediate Supervisor: Site Manager · Supervisory Responsibilities: None · PAY RANGE: $18-$25/hour · WHO YOU ARE: · YOUR ROLE & IMPACT · The CRCH Healthcare Call Center Repr ...
-
Healthcare Call Center Representative
5 days ago
Charles River Community Health Brighton, United StatesHealthcare Call Center Representative CLASSIFICATION/STATUS: Non-Exempt, Full Time (40 hours/week) Immediate Supervisor: Site Manager Supervisory Responsibilities: None PAY RANGE: $18-$25/hour WHO YOU ARE: YOUR ROLE & IMPACT The CRCH Healthcare Call Center Representative works fu ...
-
Call Center Representative
3 weeks ago
Motion Recruitment Somerville, United States CONTRACTOur client, a hospital in Boston, is looking for a Call Center Representative to their team in Somerville, MA · Contract: 6-9 months (possible extension or conversion if right candidate) · *ONSITE* · ROTATING BI-WEEKLY SHIFT Week 1: Mon-Fri 11a-730p · Week 2: Tues-Sat 11a-730 ...
-
Call Center Representative
1 week ago
Professional Staffing Group Boston, United StatesCall Center Representative - Insurance · Are you passionate about delivering exceptional customer service and thriving in a dynamic and rewarding environment? We are looking for a dedicated Customer Service Representative to join our team. As a key player in our customer-centric ...
-
Contact Center Representative
1 day ago
Cynet Systems Boston, United StatesJob Description · Job DescriptionWe are looking for Contact Center Representative for our client in Boston, MA · Job Title: Contact Center Representative · Job Location: Boston, MA · Job Type: Contract · Job Description: · Pay Range: $14.42hr - $19.42hr · Responsibilities: · Assi ...
-
Welcome Center Representative
6 days ago
YMCA of Greater Boston Woburn, United StatesJob Description · Job DescriptionDescriptionPosition: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representati ...
-
Call Center Representative
1 day ago
TEKsystems Boston, MA, United States Contract to RegularHiring a Call Center Customer Service Representative for one of our clients in Boston, MA (Please look over posting thoroughly before applying) · This role is a 6-month contract to hire with a great opportunity to be brought on as a permanent employee after the contract period. · ...
-
Welcome Center Representative
1 week ago
YMCA of Greater Boston East Boston, United StatesWelcome Center Representative · Department: Center Staff · Employment Type: Part Time · Location: East Boston YMCA · Compensation: $18.00 / hour · Description · Position: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sales ...
-
Call Center Representative
1 week ago
Mass Bay Credit Union Boston, United StatesChoosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. · Primary Function: · Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or r ...
-
Welcome Center Representative
6 days ago
YMCA of Greater Boston East Boston, United StatesJob Description · Job DescriptionDescriptionPosition: Welcome Center Representative · Join our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representati ...
-
Call Center Representative
3 days ago
TEKsystems Boston, United StatesJob Description · Job DescriptionHiring a Call Center Customer Service Representative for one of our clients in Boston, MA (Please look over posting thoroughly before applying) · This role is a 6-month contract to hire with a great opportunity to be brought on as a permanent empl ...
Welcome Center Representative - Waltham, United States - YMCA of Greater Boston
Description
Job Description
Job DescriptionDescriptionPosition: Welcome Center RepresentativeJoin our cause-driven and customer-service-focused YMCA Membership Sales & Service Team today Under the supervision of the Director of Membership Sales & Service, the Welcome Center Representative will manage member check-in and adherence to safety protocols, conduct membership and program sales, take telephone calls, regulate YMCA lobby traffic, provide all membership and program information, and be informed of and execute all YMCA policies and procedures.
Part-Time Hours Available: Mid Day and Closing shifts
Pay rate: $16.50
Expectations For All YMCA Staff:
Key ResponsibilitiesPrinciple Duties: