Human Resources Technician - Reno, United States - City of Reno

Description

Human Resources Technician

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Class Title

Human Resources Technician

Class Code

5338

Salary

$70, $94,640.00 Annually

+ Definition

+ Benefits

Classification Description Summary

Under general supervision, performs a variety of para-professional and general professional, routine analytical, technical, programmatic, and administrative duties in support of assigned human resources programs, operations, and functions; participates in the areas of recruitment and selection, classification and compensation, and/or benefits administration; coordinates assigned activities with other City departments and divisions, outside agencies, and the general public; and may supervise, train, and oversee the work of assigned clerical support staff.

The Human Resources Technician is a para-professional classification, defined as a "bridge" class. This classification enables positions to acquire experience that may prepare them for the Management Analyst classification. Initially under closer supervision, incumbents at this level perform the more routine administrative and programmatic support and analysis duties while learning City policies, procedures, and specific techniques related to area of assignment and human resources analysis. As experience is gained, assignments gradually become more diversified and incumbents work with greater independence. Job assignments are in specific programs, operations, or functions, where incumbents are expected to assist the department head, senior management staff, and/or higher-level analysts with program, operational, and administrative functions.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Perform a variety of technical, programmatic, administrative, advanced clerical, and routine staff and analytical duties requiring the application of specific program knowledge and administrative skills in support of assigned human resources programs, operations, and functions; participate in the areas of recruitment and selection, classification and compensation, and/or benefits administration.

Prepare and edit job announcements and advertisements using approved task statements, minimum qualifications, and salary schedules; research advertising sources; place advertisements; update job hotline and web site.

Receive and track job applicants using the computer tracking system; enter applicant statistics; evaluate application for eligibility according to published guidelines.

Maintain and revise class specifications; conduct routine studies of individual positions using position summary, job analysis results, or position description questionnaire.

Plan, prioritize, assign, supervise, and review the work of clerical support staff; ensure accuracy and efficiency of work performed.

Review and audit personnel transactions to ensure accuracy and compliance with policies, procedures, and labor agreements.

Serve as primary contact and liaison for assigned functions and programs with other City departments and staff, the general public, and outside agencies and organizations; receive and respond to requests from employees and the public; resolve complaints and take necessary corrective action as required; provide information on rules, regulations, policies, and procedures within the area of assignment; may act as HIPPA privacy officer.

Administer assigned benefit programs; meet and confer with employees regarding eligibility and use of insurance, deferred compensation, retirement, and other employee benefits; develop orientation materials for new employees; coordinate details for open enrollment periods; plan and coordinate benefit and health fairs; audit employee change forms; assist in the development of benefit booklets, COBRA notices, and other benefit informational materials.

Perform insurance audits and eligibility review according to established regulations and guidelines; develop and prepare employee premium notices; prepare, maintain, and distribute benefit regulations according to City policy and guidelines; coordinate debriefing meetings for retiring employees.

Coordinate assigned services and program/project activities with those of other City programs, functions, departments and staff, boards, committees, and task forces as well as external agencies, groups, and the general public to ensure effective cooperation consistent with optimal efficiency, effectiveness, and economy; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment; participate in representing the assigned area to public and private groups, organizations, and other City groups.

Conduct research; prepare, revise, and implement various administrative policies, procedures, rules, and regulations in accordance with sound organizational practices; develop and revise office forms and report formats; establish procedural manual for clerical and administrative support services for assigned areas.

Participate in conducting administrative and/or management studies relating to the activities and operation of the assigned department, office, or program area; conduct the more routine surveys, research, and statistical analysis on administrative, fiscal, and operational issues; collect, compile, and analyze information from various sources on a variety of specialized topics related to programs administered by the position or by management staff; conduct structured wage and benefit surveys and tabulate results; write reports that present and interpret data, identify alternatives, and make and justify recommendations.

Provide staff assistance to management staff; participate on and provide staff support to a variety of committees and boards; prepare and present staff reports and other correspondence as appropriate and necessary; relieve management staff of administrative work including investigating and answering complaints and providing assistance in resolving operational and administrative problems.

Supervise the retention of records and the maintenance of the automated centralized personnel and master employment records system.

Conduct exit interviews.

Perform related duties as required.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Basic principles, practices, and operations of a centralized human resources department.

Technical principles and practices of human resources management specific to area of assignment.

Principles of business letter writing and basic report preparation.

Work organization and office management principles and practices.

Principles of supervision, training and performance evaluation.

Standard organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs related to area of assignment.

Basic techniques and formulae for administrative, financial, and comparative analyses.

Methods and techniques of effective technical, administrative, and financial record keeping, report preparation, and presentation.

Recent developments, research methods, current literature, and sources of information related to assigned programs and service areas.

Terminology used in area of assignment.

Modern office procedures, methods, and equipment including computers and various software packages.

Methods and techniques used in customer service and public relations.

English usage, spelling, grammar, and punctuation.

Pertinent federal, state, and local laws, codes, and regulations.

Ability to:

Perform responsible and difficult para-professional and professional analytical, programmatic and administrative duties involving the use of independent judgment and personal initiative.

Learn, read, interpret, apply, and explain a variety of written information governing human resources programs.

Learn basic principles of a merit personnel system.

Learn methods and techniques of research and operational and administrative analysis.

Learn to prepare a variety of analytical reports.

Learn to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.

Understand, interpret, and apply administrative and departmental policies and procedures as well as pertinent laws, regulations, and ordinances.

Provide technical human resources management services independently in the absence of supervision.

Participate in the administration of assigned human resources programs and functions.

Participate in planning, organizing, directing, coordinating, and evaluating assigned programs, projects, events, or technical area.

Answer questions and provide information to City employees, outside agencies, and the general public requiring the interpretation and explanation of human resources program, policies, and procedures.

Maintain accurate, confidential and complete employee records.

Plan, coordinate, and conduct operational analyses, administrative studies, and special projects.

Research, compile, analyze, and interpret data.

Prepare clear, accurate and concise tables, schedules, summaries and other materials in statistical and narrative form.

Establish and maintain various data collection, record keeping, tracking, filing, and reporting systems.

Plan and organize work to meet schedules and time lines.

Operate and use modern office equipment including a computer and various software packages.

Identify and respond to community and organizational issues, concerns, and needs.

Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.

Select, train, and evaluate assigned staff.

Supervise, organize and review the work of lower level staff.

Work in a team based environment to achieve common goals.

Coordinate multiple projects and complex tasks simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to completion of the twelfth grade supplemented by course work in human resources management, benefit administration, or a related field. A Bachelor's degree from an accredited college or university with major course work in human resources, public administration, business administration, or a related field is desirable.

Experience:

Three years of increasingly responsible technical, administrative, and advanced level clerical experience in a human resources program area.

Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Other Requirements

Confidential

C25

Last Update: 1/4/19

JD 11/2018

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