- Support Sales team throughout the complete sales cycle to meet customer needs.
- Respond to customer queries in a timely and accurate way via phone, email, or letter
- Process incoming customer orders, returns, invoices and credits
- Ensure orders are shipped to customers in a timely manner and expedite vendors as needed.
- Investigate customer problems and find solutions.
- Follow up on custom print requests to ensure they are completed timely and correctly.
- Provide order status update reports to all customers on a weekly basis.
- Create purchase orders to outside vendors.
- Create item codes in operating system.
- Review and submit artwork to vendors for proofs based on customers specifications.
- Follow through custom item request to ensure they are completed timely and correctly.
- Organize and inspect samples for shipment to current and potential customers.
- Process receipt of inventory into operating system
- Assist with inventory reconciliation.
- Arrange freight of domestic shipments.
- Performs other related duties, as assigned.
- Basic knowledge of accounting principles (QuickBooks Enterprise / All Orders)
- Ability to build strong internal/external business partnerships.
- Excellent verbal and written communication skills
- Ability to communicate with a diverse audience at various levels.
- Excellent time management and organizational skills.
- Working knowledge of Microsoft Office (Word, Power Point and Excel)
- High level proficiency with Microsoft Excel (pivot tables and v-lookups).
- Detail oriented and commitment to follow through to completion.
- Strong interpersonal skills; Strong team player
- Ability to work in a fast-paced, high-pressure environment.
- Preferred skills/ Qualifications:
- Experience with domestic and import logistics strongly preferred.
- Experience with import/export strongly a plus
- Experience in wholesale distribution industry a plus
- High School Diploma required.
- Bachelor's degree preferred.
- A minimum of three years of experience in customer service and order processing required
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
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Order Management Specialist - Dallas, United States - Eatery Essentials
Description
Job Type
Full-time
Description
Job Summary
The primary responsibility of the Order Management Specialist is to serve as an interface between Sales and other operational functions within Eatery Essentials.
Duties/ Responsibilities:
Required Skills/Abilities: