Retail Support Specialist - Springfield, United States - Pride Mobility

Pride Mobility Springfield, United States

3 weeks ago

Description

Salary:
$52,080 w/ Commission Potential

DESCRIPTION/JOB SUMMARY

To work with Pride's Field Sales team and assist in dealer development as it relates to technical product training, demo deployment and tracking, and PQ365 and Live Lens utilization

RESPONSIBILITIES/DUTIES

Travel throughout an assigned territory to provide technical training and presentations on Pride retail products (electric wheelchairs, mobility scooters, and power lift recliners) to certified providers as it relates to properly troubleshooting issues and performing repairs
Assist providers and their technical staff in troubleshooting and repairs of units in the field
Focus on continued product training, development, and support in the assigned territory
Communicate consistently with Retail Mobility Sales Representatives (RMSR), Regional Managers, and the Pride Sales, Training and Technical Service teams in order to fulfill provider needs as it relates to demo product tracking/movement and technical training
Communicate product quality concerns or provider feedback to the appropriate teams
Report field data regarding growth opportunities within your assigned territory to the appropriate RMSR and Regional Manager
Maintain accurate inventory on demo chairs, electronics, and accessories needed in the field
Collaborate with RMSRs to place, track and move demo products as needed
Maintain cost effective time and expense management
Submit monthly expenses and weekly itineraries for travel
Participate in Veteran's Affairs (VA) clinics and related activities for technical training on all Pride retail products
Promote the usage and provide training of PQ365 and Live Lens to help drive compliance and improve usage rates
Document account activity in Customer Relationship Management (CRM) software program following provider visits
Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
Attend the Annual C-TPAT Security Training
Focus on continuous improvement, and consistently demonstrate good business judgment
Work effectively with all Pride departments to exceed internal and external expectations
Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

Must be a team player, friendly, professional, detail-oriented, and honest

Must have the ability to:

Multi-task, problem-solve, and prioritize in a fast-paced working environment
Work with multiple departments as a cross-functional team
Travel for the company and transport demo equipment as business needs dictate
Use hand tools and standard power tools
Assemble and troubleshoot mechanical and electrical devices
Lift/Push/Pull up to 50 lbs.

Must have:

Relentless drive to achieve advancement and continuous improvement
Basic working knowledge of Microsoft Office Word, Excel and PowerPoint
Excellent web navigation skills
Excellent verbal and written communication skills
Excellent planning, customer service, public speaking, and presentation skills

PREFERRED SKILLS

Basic working knowledge of Pride operating systems preferred
Intermediate knowledge of Pride retail products preferred
Strong mechanical and/or electrical assembly and troubleshooting skills preferred

REQUIRED EXPERIENCE

At least 1 year of customer service-related experience troubleshooting or repairing mechanical or electrical assemblies or products

PREFERRED EXPERIENCE

At least 1 year of experience with Electro-Mechanical Applications in a Health Care Industry, Sales, Manufacturing, and/or Production environment preferred
At least 2 years of experience within the Mobility/DME Industry preferred
At least 2 years of technical support and/or service experience preferred
Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

High School Diploma or GED

PREFERRED EDUCATION

Associate Degree in a related field preferred

REQUIRED QUALIFICATIONS

Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

This job description is not intended to be all-inclusive
This is a safety sensitive position
In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at x1250.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR c)

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